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Capitol Ford
San Jose, CA
438 Reviews
Discover why drivers across Northern California choose Capitol Ford — a proud member of DGDG. Exceptional selection, transparent pricing, and a team that’s here to make every visit easy, fun, and stress-free. Be Happy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 438 reviews
Verified Customer
June 29, 2026
Let's just say I Left happy 😊! Same is a great service advisor. Wish the dealership wouldn't charge a fee for using a credit card if the service is over $500.00. Same is a great service advisor. Wish the dealership wouldn't charge a fee for using a credit card if the service is over $500.00. More
by JSDE_BIASE
Employees Worked With
Sam
June 26, 2026
Great service. This survey is ridiculous. Having to write 15 words has lowered my experience and made me not want to do this survey. I’m only doing it because o This survey is ridiculous. Having to write 15 words has lowered my experience and made me not want to do this survey. I’m only doing it because of how good same was. More
by CHRISFAULCONER
Employees Worked With
Sam
June 24, 2026
Very well kept dealership. Jesus and Ryan were a great help and very respectful. Great service and served by great people in my experience. Jesus and Ryan were a great help and very respectful. Great service and served by great people in my experience. More
by STUTZ808
Employees Worked With
Ryan and Jesus
June 24, 2026
The most disorganized approach to customer service and overcharged for work Started with Zach who was absent and non-communicative. A week went by i was moved to Marco- spent $2500 and problem not fixed- overcharged for work Started with Zach who was absent and non-communicative. A week went by i was moved to Marco- spent $2500 and problem not fixed- another week and a half and $2500 and still problem persisted- more weeks passed and kept telling me they would call me back and didnt someone name Fransisco wanted another $2800… Treated disrespectfully (yelled at on the phone by Marco, asked by other staff: “Do you want to wait until your husband gets here for me to explain this to you?”) (i am not married) Spent 5k over 5weeks and still problem was not fixed. Had to call in a favor of the boss to sort it out- Eldin was incredible and sorted it all out) If it hadnt been for Eldin dont know how much longer the people at Capital ford would have xxxxxx me along More
by THEBICYCLINGNURSE
Employees Worked With
Zach, marco, fransisco, eldin
