Capitol Ford

The following day, my Honda Accord was in for a routine oil change. I was provided a video memorial of the complete inspection. Might be a nice addition to your operation. oil change. I was provided a video memorial of the complete inspection. Might be a nice addition to your operation. More

Left my car to check parking sensor and do a sw recall. Service was stated to be a long sw update (72h) and I left my car without a loaner for the whole weekend there. On Monday, I called and my representa Service was stated to be a long sw update (72h) and I left my car without a loaner for the whole weekend there. On Monday, I called and my representative was on his day off and wouldn't answer to messages. They said the sensor needed to be replaced and it would took more days which I couldn't afford. I took the car back, didn't hear more from the dealership which even cancelled my complaint made to Ford Customer service. I'm looking forward to get rid of this car, not because the car is bad itself, but the service is really not that great. More

Great shop with friendly staff. And they had the truck I wanted, with the color options and trim. And they had the truck I wanted, with the color options and trim. More

Amazing Service, Thank you Howard for all of your support. Truly First-Class Service, I recommend Capital Ford. support. Truly First-Class Service, I recommend Capital Ford. More

AJ was great. He was very accommodating, responsive and helpful. He is a pleasure to work with. He was very accommodating, responsive and helpful. He is a pleasure to work with. More

I have one work truck and one personal vehicle that is serviced by Capital Ford. I have three other vehicles that are serviced at two other DGDG dealerships. My service experience, for those things that a serviced by Capital Ford. I have three other vehicles that are serviced at two other DGDG dealerships. My service experience, for those things that are within the purview of the dealership, has been great. My service writers have always been friendly, informed and willing to seek answers to my questions. Communication has been excellent, even when having to deliver bad news. Service from a dealership comes with the expectation of high quality, even if it is at a premium price. On one instance, and only one instance, a missed diagnosis was a moderately expensive repair. When the vehicle was returned to dealership for further diagnosis and repair, a mutual compromise was afforded. I appreciate the flexibility and effort to keep me as a valued customer. More

Made my lease return and new lease process so easy. They went above and beyond to get me the exact car I wanted too. They went above and beyond to get me the exact car I wanted too. More

Amazing service. Dale was super helpful and very easy to work with. Made car buying a joy Dale was super helpful and very easy to work with. Made car buying a joy More

Zaki was amazing. He was attentive, thoughtful, and very responsive. He helped me navigate a difficult situation with a very expensive repair. He was attentive, thoughtful, and very responsive. He helped me navigate a difficult situation with a very expensive repair. More

Excellent service especially zaki who helped me the entire time. Very informative and kind. Fast service too… entire time. Very informative and kind. Fast service too… More