Capitol Ford

Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine . The manager of the Service Dept, Ron Jones was also incredible. First of all, he is thorough and found out that a previous service center had not done any of the repair work that they told me they had done. He then scheduled me into a busy day at Capitol Ford. Finally, the mechanic, Hai, worked all day fixing all 4 of my door latches. I appreciate the expertise, kindness, patience, and integrity of this team at Capitol Ford. Why would I take my car any place else? Thank you Capitol Ford for the Service Dept members Ron Jones, Jose and Hai. Amazing service! More

Excellence Service after the Sale I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the buying process easy, fast and smooth. But it was his service after the sale that gets him accolades and props. Too many salespeople quit servicing their customers as soon as the sale is completed. Not Rick, he went out of his way to get service work done for me even if it was not written into the warranty. Great job Rick! You made me a happy car buyer and DGDG should be proud to have you on their team. I know I will tell people that your team is professional, reliable and trustworthy. Something we need more of in the business world today. Ken F More

Horrible service center I do not usually right reviews but this is my third time using this service department and I am over it. Every time has been worst than the last. We I do not usually right reviews but this is my third time using this service department and I am over it. Every time has been worst than the last. Went in for a recall notice from Ford. I brought the notice with me and they said when they pull my vehicle up in there system and the recall does not show up. I pulled up the Ford website on my phone and typed in my VIN and the recall popped right up. There answer to me was there is nothing they can do if it doesn't show in their system so Bye. I then get a hold of a Ford rep on the phone and there advise is to go to a different dealer. I will say there are a lot more details to this story in regards to the recall but I'm just summarizing. Not to mention I showed up at 2pm, not one car in the service area and it took them almost 20 min to great me. More

2014 Ford Focus Worst experience with this location EVER! At first it was going well. My car was having issues and needed to be looked at ASAP. Abigail is fairly new, Worst experience with this location EVER! At first it was going well. My car was having issues and needed to be looked at ASAP. Abigail is fairly new, but tried her best to keep me updated with what was going on. I really was okay with how things were going. Then, I had questions and wanted more information and again, she tried her best to provide it. I went in randomly on her day off and spoke to Sarah. Sarah started off friendly, but by the end, she seemed annoyed with the questions my bf was asking about my car just to get things clarified. I understand that she wasn't in charge of mt car, but she works there and at least could've tried to help. From the beginning, Abigail mentioned my motor mount needing to be replaced and said it was covered under warranty. After speaking to Sarah who also said it was in my car's paper work about it being covered, when Abigail responds back to me on Friday, she says she spoke to her manager and all of a sudden that wasn't covered. Wouldn't you check first with your manager to see if it was covered first BEFORE telling the customer it was? This place is the worst and DO NOT bring your car to get serviced here regardless of how convenient the location is. I will tell anyone and everyone I know to not come here More

This time had awesome service This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Ma This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Manny Serrano went above and beyond to help me out. I had a flat caused from a screw in my tire. I had the spare on my truck and called in on a Sunday to ask if they could repair my tire and make an appointment for sometime during that week..with a caveat..I work from 5:30PM to 5:30AM and sleep is a premium to me. I spoke with Manny on Sunday afternoon and he said there were no appointments first thing in the morning until Thursday..ok..then give me that one please as I had explained my work situation. Manny then worked it out so I could have an appointment first thing the next morning to get me in and out as quick as possible. I checked in at 7:30 and was on my way home by 8:30..I was completely taken care of quickly and with courtesy. I want to personally thank Manny and I hope this review is read by his management. I totally appreciated the way he went out of his way to help me and keep me a satisfied customer. Thank you!! More

2013 Ford Focus I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles to Capitol Ford of Santa Fe!!! I had my car towed from 3 miles away and they charged me $150 bucks. It was the only vehicle I had and was living out of a motel. The service personnel are rude and unprofessional. It took them two weeks to look at my vehicle and when they finally did they said they couldn’t complete a diagnostic on my car unless I bought a new battery from them. So after $160 battery and another two weeks we finally got back in touch and the Service person was very rude and claimed he tried to get a hold of us. I tried contacting them everyday and was disconnected during the call. They told me my engine was bad and I needed to pay $2000 labor and $5000 for a new engine. The next thing I know I received 4 or 5 calls from the sales department asking me to buy a new car. I spent $500 for a car that don’t run and to top it off they told me to get the car immediately or they were going to have it crushed and taken off their property. If I was the owner I would fire the whole service department. I’ve contacted the Better Business Bureau and the New Mexico Attorney General. This kind of business is unacceptable! More

Used vehicles should be inspected You should trust that the vehicles are inspected before leaving the lot. The inconvenience of having to return because the engine light is on is an You should trust that the vehicles are inspected before leaving the lot. The inconvenience of having to return because the engine light is on is an inconvenience for customers after driving the vehicle for only a week. I'm concerned, what did I buy, what kind of issues am I looking at in the future? More

Great experience !! Great transaction at Capitol ford. Everyone was great from start to finish making sure I got the car and deal I wanted !! Would recommend and I would Great transaction at Capitol ford. Everyone was great from start to finish making sure I got the car and deal I wanted !! Would recommend and I would purchase there again ! More

easy purchase sales person very kind, flexible an went the extra mile exchanging vehicle, and going outside his office to get papers sign just great guy. thanks jes sales person very kind, flexible an went the extra mile exchanging vehicle, and going outside his office to get papers sign just great guy. thanks jesus More

Good experience Purchased a new explorer from Gerry. Very helpful and patient as we decided what features were important to us. We would recommend everyone to buy fr Purchased a new explorer from Gerry. Very helpful and patient as we decided what features were important to us. We would recommend everyone to buy from Gerry and Capitol Ford. More