Capitol Ford

We recently brought our 2021 Ford Explorer to Capitol Ford for service, and the experience exceeded our expectations from start to finish. Our service advisor, Zachary Rosa, provided exceptional customer Ford for service, and the experience exceeded our expectations from start to finish. Our service advisor, Zachary Rosa, provided exceptional customer care throughout the entire process. He was professional, knowledgeable, communicative, and genuinely attentive to our concerns. Zachary kept us informed every step of the way, made the process smooth and stress-free, and ensured our Explorer was serviced thoroughly and completed on time. It’s rare to find someone who combines professionalism with such a personable and customer-focused approach. The entire team at Capitol Ford delivered outstanding service, and Zachary’s dedication truly stood out. We greatly appreciate the excellent experience and will absolutely return for future service needs. Highly recommend Capitol Ford and especially Zachary Rosa for anyone looking for trustworthy, top-quality automotive service. More

Sam Ortiz & Crew performed in a timely manner keeping me informed of work progress. All went well. informed of work progress. All went well. More

Capitol Ford called me to say that my car had a factory recall, so I scheduled an appointment. I arrived 10 minutes before my scheduled appointment time, but waited @20 minutes to see a technician. He recall, so I scheduled an appointment. I arrived 10 minutes before my scheduled appointment time, but waited @20 minutes to see a technician. He said my car would he ready within 2-3 hours. After 3 hours, I tried to find my technician, but was told by another technician that he had gone home sick. He checked on my car and apparently the recall applied to Mustangs, not Escapes (my car). This was the second time something like this has happened to me at Capitol Ford. More

Very good buying experience. Sean is a great sales person who knows his product and explains all details. He found the right vehicle for us. We are happy. Sean is a great sales person who knows his product and explains all details. He found the right vehicle for us. We are happy. More

Great communication, i. e. text, phone, video. Concierge service is awesome. Very nice people. Professional and thorough. e. text, phone, video. Concierge service is awesome. Very nice people. Professional and thorough. More

Service writer was great. Service was completed as estimated. Everything is working once repairs were completed. Service was completed as estimated. Everything is working once repairs were completed. More

Advisor was great. Friendly. I had something happen to my vehicle while ford performed an alignment. Normandin found this a few days after FORD having my jeep. I sent a Friendly. I had something happen to my vehicle while ford performed an alignment. Normandin found this a few days after FORD having my jeep. I sent an email to Eldin on May 6 regarding this issue. No response! Why email me asking how my service was if you have zero intention of responding. More

Excellent service from Marco and mechanic I’ve been very pleased with the service experience pleased with the service experience More

The service team comprises advisors such as Jose, Tony, Marcos, Ortiz, and several other dedicated professionals. Marcos, Ortiz, and several other dedicated professionals. More

Jesús greeted and explained what he was going to do. He arranged for someone to drive me home. He was polite and very pleasant to work with. He arranged for someone to drive me home. He was polite and very pleasant to work with. More