Capitol Ford

Took our 2022 Ranger for basic service. Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welco Service area is a disaster, service advisors and other personnel non presentable. No respectful or attention to customers, no one greets you or welcomes you. You’re on your own when it’s time to pick up vehicle. Who are you hiring? No wonder everyone is buying Toyota or Honda. More

I dropped my truck off for recall service 5 days ago. I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an u I was not offered any sort of estimate on how long it would take, nor was I offered a loaner. I’ve tried calling several times since then to get an update, and either nobody answers in the service center, or I get transferred to a technician who doesn’t answer or return voicemails. Definitely take your business literally anywhere else. More

All I took it in was for oil change, he tried to sell me $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running b $569.00 worth of service for a truck with 19,000 miles and I refused.....Then he treat me like a piece of garbage...I got my truck back was running bad he said he took the tune off it which it was only factory tuned anyways. Thesse people are con artist this dealer stay away More

Purchased a "certified" AWD premium Explorer. Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealersh Only to find out that the car was leaking into the cabin. I actually had to pay diagnostics out of pocket while I purchased and trusted the dealership to honor their "Trusted, worry free, ford certified" Claim. Well, since the fix, there have been issues with the service and support; poor job fixing it, and it is messy. I have been trying to communicate for over a month, and management does not return my communications. A few days ago, I found that the front INSIDE of the car also leaked water into the cabin. Again, no help from FORD, DGDG, or the services department. At this moment, I am looking to send the car back. Regretting i purchased a ford for the first time. Ford, if you read this. Worry-free; Ford Certified is a MISCLASSIFICATION! More

Absolutely terrible customer service, and even worse service by the technicians doing the repairs (over and over again without resolution). service by the technicians doing the repairs (over and over again without resolution). More

Beware of Terrible Customer Service at Capitol Ford I recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. recently had the unfortunate experience of dealing with Capitol Ford, and I felt compelled to share my dismal encounter to warn potential customers. My interaction with this establishment was nothing short of a nightmare, and I am left with no choice but to sever all ties with them. The pinnacle of my dissatisfaction was the encounter with the General Sales Manager, Stephen Minchell. His condescension and lack of professionalism were appalling. It was clear that customer service is not a priority for him, and his attitude left me questioning why he holds such a significant position within the organization. One would expect a manager to embody the values of the dealership and set a positive example, but unfortunately, this was not the case. This incident was not an isolated one; rather, it reflects a broader pattern of incompetence and negligence throughout the entire dealership. From top to bottom, I encountered a multitude of issues that have left me thoroughly disillusioned. It is disheartening to witness such a lack of commitment to customer satisfaction. Considering the plethora of alternatives available, I see no reason to subject myself to the subpar treatment and service offered by Capitol Ford. They have unequivocally lost my business, and I am determined to ensure others are spared from the frustration and disappointment that I experienced. In conclusion, if you value your time, money, and sanity, I strongly advise against patronizing Capitol Ford. There are countless other dealerships that prioritize customer satisfaction and professionalism, making them far more deserving of your business. Save yourself the headache and steer clear of this woefully inadequate establishment. More

Loved working with this dealership! They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but alwa They made me a fair offer for my trade and got me a very fair deal on the new vehicle. They were somewhat slower with communication at times but always came through. They even made a long delivery to my doorstep! More

The lack of effort on behalf of the Capitol sales team is a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell. a big part of the reason I bought my 2023 Explorer from Frontier Ford. Frontier got the exact Explorer I wanted and never tried to upsell. More

He was friendly and answered all the questions that I had for him and helpful for him and helpful More

RUN FAR from this joke of a dealership. They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVT They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVTH TIME. Just picked it up and supposedly all issues were fixed....WRONG!!!!! I literally didn't even drive off before what I brought it in for failed to launch. RUN THE xxxx AWAY from this dealership. More