Capitol Hyundai

BAIT AND SWITCH. These people are unscrupulous -- I was BAIT AND SWITCH. These people are unscrupulous -- I was provided with a written quote for a lease, including MSRP, their Sales Price, Monthly leas BAIT AND SWITCH. These people are unscrupulous -- I was provided with a written quote for a lease, including MSRP, their Sales Price, Monthly lease payments, and the Residual Value of the car in question -- sent to me via email by salesman, Cody Blanchard -- a brown-nosing incompetent who eventually admitted he'd "only been working there seven months, and didn't know anything about leasing." The quote was again confirmed, both verbally and in writing, upon my arrival at the dealership to finalize the leasing of the car -- by the sales manager, Luis Vasquez, whom we might assume knows something about leasing. I spent approximately $100 in travel costs and an entire 10-hour day, including travel time and three hours at the dealership "finalizing the paperwork," until the finance manager finally revealed that he was not going to honor the quote, and was bumping up the residual value (the cost of the car if you want purchase it at the end of the lease) by over $1,000. Cody is an idiot, and, whenever he refused to honor quotes he'd given me over the phone, I pressed him, and showed him my notes on what he'd told me (including amounts as critical as the sales price, the msrp, and the monthly lease payment, as well as extras, such as the proffered 40% discount on a cargo cover, for instance), would backtrack and say that he "doesn't know anything about prices, and any price he quoted me was only an estimate." (He'd quoted me three different monthly payments on three different phone calls, until I finally pinned him down and said if he wanted to lease me the car for the first amount he quoted, I'd come in and give him a check.) He's all about being your friend and "helping you," but in the end, is not a man of his word. Nor is Luis, the sales manager. Don't trust a thing these people tell you -- they are not, under any circumstances, to be trusted! I would never, ever, do business with this company again! More

These guys are jerks, and Tommy Tran is a minimum-wage entitled sales specialist. Gave incorrect quotes, made us drive the wrong car, was rude and wouldn’t answer questions. Sucks, despicable people. entitled sales specialist. Gave incorrect quotes, made us drive the wrong car, was rude and wouldn’t answer questions. Sucks, despicable people. More

Cody…. That’s the name to ask for. He is professional, friendly, knowledgeable, and even had Dunkaroos for my kids! I’m a lifelong used car purchaser and have Always avoided dealerships and gone priva friendly, knowledgeable, and even had Dunkaroos for my kids! I’m a lifelong used car purchaser and have Always avoided dealerships and gone private party purchases. This experience with Cody Blanchard and Capitol Hyundai has completely changed my perception! I am looking forward to the moment when I need to purchase another vehicle with Capitol Hyundai. Cody! You are the man! Thank you! More

Had a really hard time dealing with lease of a Hyundai. They owed me 745 when I turned the car in. That was December 2020. It is now May 17, 2021 and I have not received any of the money back. I call every They owed me 745 when I turned the car in. That was December 2020. It is now May 17, 2021 and I have not received any of the money back. I call every month and they say the check is processing. I am unable to call the processing team because they do not have a phone number. Does their credit take a hit because of this? NO. I would NOT use their finance department for loans or leases. Really bad customer service. More

DO NOT BY A USED CAR WITHOUT A MECHANIC. The repair cost more than the car cost. Pre-existing conditions are not covered by the warranty. more than the car cost. Pre-existing conditions are not covered by the warranty. More

Worst service department I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 w I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 weeks in advance). The advisor sent me a text to check on status. Sent him a text towards the end of the day. No response. Called back the next day. He is off and cannot get an answer on the status until he comes back to work. What a bogus answer. Worst service that I have ever seen. More

Great customer service! My wife's Elantra had a left rear flat tire. She initially drove it to Capitol Hyundai (CH) to see if they could fix the flat. The greeter (Jerry I My wife's Elantra had a left rear flat tire. She initially drove it to Capitol Hyundai (CH) to see if they could fix the flat. The greeter (Jerry I think; very friendly person) said he would put air in the tire as he did not see any nails or other visible factors that might be causing the flat. My wife then went home. The next morning we immediately noticed a very flat (same) tire on her Elantra. She called our roadside service company and they came and changed out the tire. We brought the flat tire to CH and was immediately received by Jonathan M. He too didn't see any visible nails or objects but stated we could leave the car and he assured us he would do his best to get the car back to us the same day or early the next day. We left the car and about 30 minutes later he calls me and said after conducting some tests they (technicians) determined that there was a very small piece of metal lodged deep in the tire, causing it to leak. Because it was late in the day, Jonathan said the car was ready for pick up and he would wait a few minutes until we picked up the car. He also knew we were down one car and he assured us the car would be ready. Once we retrieved our car, he greeted us with that same warm smile and explained in detail what the trouble was and what they did about it. More importantly (and past experience), mechanics and dealerships usually talk to you like you already know what the problem is and it is implied that you understand what "they" are talking about. My wife and I did not feel that way at all because he broke it down in layman's terms. As a customer, this is all we could ask for. A very pleasant experience whenever we go to CH. Thanks team! More

Terrible experience. Turns out the car was sold! Don't go here if you don't want to be mislead, disrespected and lied to. Long story short: I was lead to believe I was coming in to buy a car that Don't go here if you don't want to be mislead, disrespected and lied to. Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days). Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it. A day later Jalil called me up to say that I've been approved by a bank and that everything is set. Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers. On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone... On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome! At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste. I strongly discourage anyone from doing business with these dishonest and disrespectful people. More

They are deceptive and dishonest I have several complaints and negative information about the employees and the experience at this dealership. They do not stand by their information a I have several complaints and negative information about the employees and the experience at this dealership. They do not stand by their information and if you are not alert and pay attention to details of the offer, they take advantage of you and try to have one up on you. They do not honor what they say. I will lever go back again and will never recommend my large network to ever give this place their business. More