Capitol Kia of San Jose

Cameron was super helpful with information and coming along on the test drive. The next day he was bust so we completed our purchase with Victor. Very nice guy, full of stories (which may have helped the along on the test drive. The next day he was bust so we completed our purchase with Victor. Very nice guy, full of stories (which may have helped the process take a bit longer than it needed to). Finance was super helpful and got us moving efficiently. The vehicle was nice and clean when it was all over, and we left satisfied with our decision. More

They were straight with me when I asked for an out the door price via email and honored it when I came to the dealership. The entire process was easy and painless. Thank you, Mario! door price via email and honored it when I came to the dealership. The entire process was easy and painless. Thank you, Mario! More

Huge shoutout to Carlos for making our car buying experience effortless, taking the time to get us into the vehicle we want, and just being an all around great guy. experience effortless, taking the time to get us into the vehicle we want, and just being an all around great guy. More

Was very satisfied. Everything was explained well, And car was repaired and given back to me. The car now runs like it should. Everything was explained well, And car was repaired and given back to me. The car now runs like it should. More

Everything was great. My problem was addressed and it didn't take long. I waited at the lounge area. My problem was addressed and it didn't take long. I waited at the lounge area. More

Dealership forced me to buy PCP theft deterrent , there was no way to take those off. its a cost of $995 with taxes which i did not intend to pay. There was a push on getting add-ons like dealer recommend was no way to take those off. its a cost of $995 with taxes which i did not intend to pay. There was a push on getting add-ons like dealer recommended services and packages by finance as well. Seems the dealer is not having enough resources to take care of the requests. No communication even after talking over the phone for appointment. There is zero space for new customers to park the car and its difficult to find the Capitol Kia dealership itself. More

always a great experience at this dealership since we purchased the SUV and taking it to service there purchased the SUV and taking it to service there More

I appreciated the transparency Jose showed me when I was seeking info about the new Telluride Hybrid. seeking info about the new Telluride Hybrid. More

Very god experience. Very friendly staff and no games when it came to making a deal. Very friendly staff and no games when it came to making a deal. More

My experience at Capitol Kia was frustrating from start to finish. I came in to return my lease and lease a new vehicle, but the process took 4-5 hours. Their system was down, which would have been helpful to finish. I came in to return my lease and lease a new vehicle, but the process took 4-5 hours. Their system was down, which would have been helpful to know before I arrived. I also brought a national Kia offer that the dealership refused to honor, leading to lengthy back-and-forth negotiations. Additionally, I was told the dealership would make my final lease payment, but that commitment was not honored. Instead, the amount was deducted from the vehicle price, which did not lower my monthly payment. The lease return process also needs improvement. Very little was explained about what would happen after turning in my vehicle. I simply signed an odometer statement, handed over my keys, and later received an unexpected bill. Better communication, transparency, and respect for customers' time would go a long way. More