Capitol Mazda

We had bought a CPO 2023 MAZDA CX-30 Premium Turbo for our son about 10 months ago and it was a smooth, though LONG process. We liked Gtiae, our salesman. When it was time to buy our daughter a car, we id our son about 10 months ago and it was a smooth, though LONG process. We liked Gtiae, our salesman. When it was time to buy our daughter a car, we identified one at the same dealership and called Gitae, who told us the car was available. However, when we arrived(40 mi drive), we were told that the car was no longer available, as it had been sold!! However, there was another one available but it was a 2022 model with the same Premium Trim but not Turbo. This was fine. For some reason it was more expensive than the newer model with Turbo that e we had purchased for our son earlier! We finally settled on a price after the usual back-and-forth. Then we were taken to the office of the finance person, who seemed nice enough but for some reason he locked the door behind me, which seemed a bit odd. Then he tried to sell me various “protection” packages and “service” packages, Nunez me that he was willing to do me a favor by giving me these packages at steeply discounted rates( because I was such a good Dad!), despite me telling him at the outset that I was NOT interested and just wanted to fill out the paperwork and pay for the car, so we could leave. He finally relented and did the paper work. He asked if I would like to pay by “CHECK OR ACH”. I opted for check, since I had brought my check book with me I wrote it out and handed it to him. This whole process had tarn a LONG time and my wife was knocking on the door. He went and unlocked it and let her in (again odd!). When he handed us the paperwork, she picked up on the fact that not only had he taken my check, he had ALSO put in for an ACH Transfer from my bank!! This seemed really shady because I had NOT authorized that and had SPECIFICALLY stated that I would pay by check and NOT ACH, but he took payment by BOTH METHODS. When he was questioned about this, he became somewhat cagey and defensive, telling us that it was a precaution in case the check didn’t clear and once the ACH went through, WE could call the bank and tell them to cancel the check! Huh?? Why would I know to do that when I wouldn’t even have KNOWN that the ACH had been initiated and in my mind, I had only paid by check. I got annoyed at this and asked that the check be returned, since he had already put in for the ACH Transfer(without my permission!). Again, he tried to avoid this and I finally called for the manager, asking him why they needed a check when an ACH Transfer had already been put in. The manager looked and sounded surprised and said it was not needed at all, instructing the finance guy to return the check, which he finally and reluctantly did, with an attitude of defensive irritation (brusquely handing it to me and saying “HERE!”). Then we found out that the car was not yet ready to be taken off the lot, since it had just arrived and hadn’t gone through with the CPO Inspection and they didn’t even have the Title to the car to transfer its ownership to me. None of this has been mentioned before out we might have left. So while my first experience with them was good and led me to come back to them for the second car, this recent experience left much to be desired and left us with a bad taste in the mouth for 3 reasons: 1- Bait and Switch with the initial car availability 2-Shady transaction process with the Finance person 3- Car not being available to drive off with and no Title transfer documents. More

Luis and Sam did a great job at getting my mother the best deal possible. best deal possible. More

Gio is super amazing here, 10/10 recommend leasing a car from him, great experience! from him, great experience! More

The service manager is a liar and the assistant service manager is discriminitive and belittling. Fowl language, rude comments and tried to tell me I didnt know what I was talking about when I was correct manager is discriminitive and belittling. Fowl language, rude comments and tried to tell me I didnt know what I was talking about when I was correct in the first place. He treated me like Im a dumb girl. Im a 62 year old female. I feel like I was automatically discriminated against like I didnt know anything because Im a female. i feel like Im a victim of elder abuse. The sales person lied to me, withheld information from me about my car and didint honor the agreed upon price. My digital signature was recreated on documents I never was presented with. The list goes on. I will never have any future dealings with Capitol Mazda. There is too much to list. The people there are shady at best. Rip offs and liars. More

Gio fue de mucha ayuda para poder comprar nuestro nueva Mazda 2026, si piensan comprar un nuevo auto busquen a Gio el les facilitará todo el proceso Mazda 2026, si piensan comprar un nuevo auto busquen a Gio el les facilitará todo el proceso More

Excellent experience at Capitol Mazda! The entire team was professional, friendly, and transparent throughout the buying process. They answered all my questions, never pressured me, and ma The entire team was professional, friendly, and transparent throughout the buying process. They answered all my questions, never pressured me, and made everything simple and stress-free. I’m extremely happy with my new Mazda and truly appreciate the outstanding customer service. Highly recommend Capitol Mazda to anyone looking for a great car-buying experience! More

The dealership made the entire buying process easy and stress-free. The staff was friendly, professional, and transparent, and they answered all of my questions without any pressure. I’m very happy with m stress-free. The staff was friendly, professional, and transparent, and they answered all of my questions without any pressure. I’m very happy with my purchase and would gladly recommend them to others. More

I just got my service done at your dealership but I am still getting emails from you saying my Sevice is past due. Need to fix your system. still getting emails from you saying my Sevice is past due. Need to fix your system. More

Nate was great to work with in purchasing our car. He was friendly, genuine, polite and professional. We'd work with him again if we needed to purchase another car. He was friendly, genuine, polite and professional. We'd work with him again if we needed to purchase another car. More

My service advisor was excellent however the actual service aweful I won't go back service aweful I won't go back More