Capitol Mazda

I recently brought my vehicle in for recall service and was presented with a deal on new tires that I couldn't pass up. The service team was quick to add this to my visit. Since the tires needed to be orde was presented with a deal on new tires that I couldn't pass up. The service team was quick to add this to my visit. Since the tires needed to be ordered, they promptly provided me with a courtesy vehicle. It is always a pleasure to work with the service advisors here, and specifically, Melissa and Dennis were outstanding. Even when busy, they remain attentive and ensure all needs are met. I highly recommend the service crew at Capitol Mazda! More

Jamie is an excellent courteous service consultant. She was there at 8 AM sharp and was very helpful throughout the process. She was there at 8 AM sharp and was very helpful throughout the process. More

Ryan was great and the rest of the staff was great. They were super attentive and efficient! They were super attentive and efficient! More

Employees were very professional, competent and helpful. They were patient and helped me understand my problems and recommended solutions. They didn’t pressure me. Kept me informed about progress of working They were patient and helped me understand my problems and recommended solutions. They didn’t pressure me. Kept me informed about progress of working being done. I felt they were honest More

Alvaro and Omar were very helpful and polite. The manager went above and beyond to help me get financed. Unfortunately I forgot his name. I was just so overwhelmed with excitement cause he made i The manager went above and beyond to help me get financed. Unfortunately I forgot his name. I was just so overwhelmed with excitement cause he made it happen!!! More

Always a pleasure dealing with Capitol Mazda, great service, great staff (Nick et al) and great communication of problems found during service inspections. The video link is extremely useful! service, great staff (Nick et al) and great communication of problems found during service inspections. The video link is extremely useful! More

Aiden was a great service advisor. I appreciate how kind and professional he was for this transaction. I appreciate how kind and professional he was for this transaction. More

In May 2024, I contacted Capitol Mazda in search of my next car. I responded to a 2020 Mazda CX-5 GT which was the exact car I was looking for. I was immediately contacted by Mike and set that appointme next car. I responded to a 2020 Mazda CX-5 GT which was the exact car I was looking for. I was immediately contacted by Mike and set that appointment. Now, I hadn't bought a car in a long time and was reluctant on the pressure of purchasing a car through a dealership. Well...that wasn't the case. When I arrived, I was greeted by Mike and the car was right in front of me. The entire transaction was more than I expected. Thank you Mike and team for making my day! I love my car!! :) More

On August 31st, I visited Capitol Mazda with the intention of purchasing a used 2014 Toyota Prius Plug-in Hybrid priced at $10,888. This decision was made for my girlfriend's son's transportation ne intention of purchasing a used 2014 Toyota Prius Plug-in Hybrid priced at $10,888. This decision was made for my girlfriend's son's transportation needs. However, this seemingly straightforward purchase led to a series of distressing events. Shortly after leaving the dealership, a parking brake warning light appeared, leaving me stranded at an intersection. I contacted Mr. Steve Valentone, our salesperson, who promised to help, but two Toyota employees assisted before he arrived. The warning light disappeared an hour later but reappeared consistently, triggered by various activities. We returned the car to Capitol Mazda, and they attempted to fix the issue by replacing the battery and sensors. However, the problem persisted. On October 16th, the car's battery drained, and the warning reappeared, causing temporary immobilization. The warning persisted on subsequent journeys. Mr. Valentone advised us to contact General Manager Rusty Bumstead for a refund. After returning the car on October 19th, the dealership refused a refund and encouraged us to explore their inventory, which didn't meet our needs. The Prius spent 38 days at the dealership, surpassing the 19 days in our possession. After persistent requests, on October 26, Mr. Valentone informed us that they would pay off the loan. We received a refund of our initial $550 deposit. Despite this challenging experience, Mr. Valentone's dedication and professionalism stood out, and we were satisfied with our sales experience. Our experience with the Prius did not diminish our respect for the dealership, and we promised to return if we found a suitable vehicle on their lot." More

Came to this service center because my Mazda3 Blind Spot Monitoring (BSM) was not working properly. The technicians found out that the BSM sensor had been incorrectly installed by the body shop during their Monitoring (BSM) was not working properly. The technicians found out that the BSM sensor had been incorrectly installed by the body shop during their repair of my rear bumper after a collision, so they had to remove the rear bumper to reinstall and calibrate the sensor. While I appreciated their efforts to fix the BSM, I was very disappointed when I noticed an obvious bumper gap that did not exist prior to the service. I had to return to the service center to have them address this issue. After waiting for an hour, they told me that the bumper gap was there already and not a result of their work. That's not true. I am certain the gap was not that big before I brought my car in. But they kept blaming on the previous body shop repair and refused to take any responsibility. The service advisor, James Miller, even admitted that THE GAP WAS NOT NORMAL. Just to make sure, I also asked a manager from another Mazda dealership that I’ve known for years. He confirmed that the gap on my car was bigger than it should be. Then I asked to speak with the manager. What’s more ridiculous was that the manager showed me another new 2023 Mazda3, and said “the Mazda3 I have here also has the same bumper gap.” But the bumper gap on my car was obviously bigger, and the manager just kept insisting they’re the same and refused to do anything about it. I was initially relieved that the BSM was fixed, but how the issue was handled was just unacceptable. Very disappointing. More