Capitol Subaru

Great job with informing me about work I needed to have completed on my car. Fair price with my warranty. Service was great every time I needed to have my car services. I Recommend Capital Subaru to all be completed on my car. Fair price with my warranty. Service was great every time I needed to have my car services. I Recommend Capital Subaru to all because they are professional and have great customer service skills. More

Richard and I exchanged almost 50 emails to negotiate the lease of my Uncharted. He was responsive and transparent throughout the process as we worked on a deal that worked for me. Once we got to the dealers lease of my Uncharted. He was responsive and transparent throughout the process as we worked on a deal that worked for me. Once we got to the dealership to meet Richard in person, take the car on a test drive, and then into the F&I room with Christian, there wasn't much to talk about or negotiate. Both Richard and Christian were friendly and straightforward. Once all the business was completed, we appreciated getting to know them as people. As long as you do your research and are respectful, they are people you can definitely work with. Thanks Richard and Christian! More

Side guards falling off, seat covers useless and whoever put them on had dirty hands put them on had dirty hands More

Very helpful, and professional. Did a great job keeping me informed and getting me what I needed for my car. Did a great job keeping me informed and getting me what I needed for my car. More

We had an appointment for an “express” oil change. Waited for hours on site with no update. Finally after hours, we left the dealership to wait at home. We had to call AND text to finally get an updat Waited for hours on site with no update. Finally after hours, we left the dealership to wait at home. We had to call AND text to finally get an update - not once did our service advisor reach out to us to let us know about the status. I understand things get backed up, but there was no excuse for lack of communication and updates. I emailed Richard Wade after about the experience and he didn’t bother to reply. Clearly our customer satisfaction didn’t matter. More

The Service Department at Capitol Subaru advocates for its customers! Faced with a major repair 5K miles after our warranty expired, the Service Department manager, Rick, and our service agent, Andy, did its customers! Faced with a major repair 5K miles after our warranty expired, the Service Department manager, Rick, and our service agent, Andy, did every thing in their power to minimize our costs and hold Subaru Customer Advocacy accountable. Our Subaru Forester is ready to go another 9 years or more after they completed a miraculous repair! More

Wonderful and easy car purchasing experience. Friendly and engaging staff with no pressure to buy Friendly and engaging staff with no pressure to buy More

Richard made the process easy and fun. It felt like working with a friend or family member to find me the car I wanted. Christian made the final paperwork quick and easy as well. It felt like working with a friend or family member to find me the car I wanted. Christian made the final paperwork quick and easy as well. More

I talked to Jerome Rizon on the phone regarding the car I was interested in. We agreed to meet so that I could see the car. When we met, the car had already been sold, but the agency made an effort to find m was interested in. We agreed to meet so that I could see the car. When we met, the car had already been sold, but the agency made an effort to find me a car exactly like I want it. I’m very pleased that they work so hard to find me the car and would recommend this dealership to my friends. More

MATTHEW AND THE CHECK IN CREW ARE VERY HELPFUL AND GRET TO WORK WITH SALES CREW ARE VERY HELPFUL WHEN I PICKUP MY CAR AFTER HOURS TO WORK WITH SALES CREW ARE VERY HELPFUL WHEN I PICKUP MY CAR AFTER HOURS More