Capitol Subaru

The service done was more than i expected. The advisor assigned was respectful and professional. The customer service was great, I'm very pleased and very much satisfied with my car's maintena The advisor assigned was respectful and professional. The customer service was great, I'm very pleased and very much satisfied with my car's maintenance, Thank you. More

Lots of waiting due to complex process Could have been more efficient But everyone is courteous more efficient But everyone is courteous More

I feel like part of the family when I take my car to be serviced Capitol Subaru. Staff is professional, friendly, helpful, and very communicative. serviced Capitol Subaru. Staff is professional, friendly, helpful, and very communicative. More

Regular maintenance work took almost 3 hours. I had an appointment, but was put at the end of the line on a busy morning. I finally walked around to the back and found my car parked outside, wi I had an appointment, but was put at the end of the line on a busy morning. I finally walked around to the back and found my car parked outside, with no one near it The work was obviously done, but I was still eft waiting. I sent a text to the service rep. I had a choice of waiting while the car was washed, or taking it without the wash. I chose to skip the wash. What is the point of having an appointment, when it is not honored? More

My first maintenance appointment here after CARLSEN SUBARU closed down. The service provider was very informative and professional.. SUBARU closed down. The service provider was very informative and professional.. More

They are so supportive, communicate amazing, knowledgeable and helpful. I appreciate all they did. I appreciate the check ins and options. knowledgeable and helpful. I appreciate all they did. I appreciate the check ins and options. More

Richard in sales was great. He was very friendly and welcoming. I came in to test drive a used car and he already had it warmed up and parked right outside for me. We went on a He was very friendly and welcoming. I came in to test drive a used car and he already had it warmed up and parked right outside for me. We went on a test drive and he let me test all the features I want. I found a button that kept sticking, so he took the time to clean it when we got back to the dealership. I purchased it and am very happy with the car. I was able to trade in my car. That process was a little less transparent because the price they offered did not match what I had found online, but they did give me an itemized list of the issues with my car when I asked. The whole process took over 3 hours and there was a lot of waiting, but my salesperson did stick with me until I was handed over to Angelo for financing. Minor annoyance: the car was missing floor mats (they disclosed this during the tour of the car) and it wasn't a Subaru so I had to replace them myself. More

First Service. I was told it would take two hours maybe less. It took 3 hours, No communication. I was told it would take two hours maybe less. It took 3 hours, No communication. More

Love going to Capitol their service department is fast their customer service is admirable and they always do whatever they can to help their customer service is admirable and they always do whatever they can to help More

Had a great experience talking with Yaritza and going through the buying process with her. through the buying process with her. More