Capitol Subaru
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 132 reviews
Omar Escobedo gave great customer service! Fernando and Javier help to expedite the close! I'm now à repeat customer of Capitol Subaru, thanks! Fernando and Javier help to expedite the close! I'm now à repeat customer of Capitol Subaru, thanks! More
We were impressed with Edward Chang. He was very helpful. We test drove 3 Legacy’s to get an idea of exactly what we wanted. He guided us through the sales process. Now we are the pr He was very helpful. We test drove 3 Legacy’s to get an idea of exactly what we wanted. He guided us through the sales process. Now we are the proud owners of a new Subaru Legacy. More
Recently purchased a used vehicle at Capitol Subaru. Less than two weeks of ownership, I noticed a coolant leak from the radiator. I took the car to another dealership service and also found that ther Less than two weeks of ownership, I noticed a coolant leak from the radiator. I took the car to another dealership service and also found that there were oil leak. The Cam plate, valve cover and oiler cooler needed replaced, totaling over $3K of repairs. I understand there are risks involved with purchasing used vehicles, but when you buy from a dealership they "supposedly" perform inspections before sale. I have a hard time believing none of these issues wouldn't have presented itself during an inspection. Oh, and they sold the vehicle with an open safety recall. Just goes to show the integrity they put into their used car sales program. Would not recommend buying from them. I asked them if they would be able to help out with the repairs, and they said unfortunately it is sold "as is" with no guarantee. More
STRAIGHT RIP OFF BETTER OFF BUYING A BIKE THESE FRAUDULENT GENTALMAN WILL RUN YOUR CREDIT WHEN PAIN OUT RIGHT CASH WILL NOT GIVE YOU THE TITLE WHEN ASKED SEVERAL TIMES AND WONT RETURN UOUR CALL UNL FRAUDULENT GENTALMAN WILL RUN YOUR CREDIT WHEN PAIN OUT RIGHT CASH WILL NOT GIVE YOU THE TITLE WHEN ASKED SEVERAL TIMES AND WONT RETURN UOUR CALL UNLESS THEY ARE SELLING A CAR ONCE ITS SOLD GOOD LUCK More
Big shoutout to Edward Aden and for helping us find the right vehicle to match my needs and desires. They were super productive and attentive the whole process which made everything go by smoothly! Will re right vehicle to match my needs and desires. They were super productive and attentive the whole process which made everything go by smoothly! Will recommend and return (: More
Ray and his team were great. The car was serviced for 60,000 miles and feels like new again. Spotlessly cleaned, serviced on time, a repeat customer for sure. 60,000 miles and feels like new again. Spotlessly cleaned, serviced on time, a repeat customer for sure. More
I went in to test drive and look at new Outbacks and Foresters, trying to settle on which one I felt better with. I test drove both and ended up liking the Forester better and wanted to reserve a Forest Foresters, trying to settle on which one I felt better with. I test drove both and ended up liking the Forester better and wanted to reserve a Forester Sport that is still in transit. They took down my information and told me they would call me when it was in. They called me and told me they had access to a used Sport if I wanted to come down to test drive it, so I did. I get that their job is to sell cars, but I told them I was not interested in buying a car that day, and more specifically I was not interested in buying the used vehicle I was able to test drive. I had to repeatedly tell three people that I was not interested in buying a car today, and the last salesman I spoke to came up to me and presented me with a bunch of different pricing options (all of which were incredibly overpriced, even with the chip shortage). After I told him, again, that I wasn't interested in buying a car today, he said "I'm sorry, we were under the impression you were going to buy a car today. Since you aren't, we are going to have to refund the deposit you put down." I don't know how they came to that conclusion, but fine by me, I don't want to spend my money at a dealership that doesn't listen to its customers. When I inquired again about the status of my refund, I was repeatedly ignored until I called in, where they told me I wasn't in their system. So they took down all of my information, told me they reserved it, and never did. I haven't seen anything on my CC statement, so luckily I'm not out a deposit, but I don't know what they have done with my personal information (I was told I was going to receive a video of them shredding it, but I never received that either). I would be giving them a 1-star rating if it weren't for Christian Bone. He seemed to be the only one there that actually cared about what I wanted and was looking for, was friendlier than anyone else I spoke with in there, and answered all of my questions as honestly and as straightforward as he could. The others lied to me, ignored what I had to say, dodged questions, tried to scam me, and get me to overpay on a car that I did not want. More


