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Capitol Subaru
San Jose, CA
446 Reviews
Discover why drivers across Northern California choose Capitol Subaru — a proud member of DGDG. Exceptional selection, transparent pricing, and a team that’s here to make every visit easy, fun, and stress-free. Be Happy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 446 reviews
July 09, 2018
Arranged to go look at a used car I had been emailing with salesman Andrew for a couple of days, and we had discussed my coming down to Salem from Portland on Sunday to look at and hop I had been emailing with salesman Andrew for a couple of days, and we had discussed my coming down to Salem from Portland on Sunday to look at and hopefully purchase a particular used car. I specifically asked about the logistics of coming on Sunday: could I get financing from On Point Credit Union on a Sunday? Insurance coverage from Geico? Yes, yes, yes! Andrew made it very clear that Sunday was an awesome choice. I called the dealership Saturday night to make sure that this was the plan, and was told that Andrew was busy, but they would make sure to get my message to him: I would be arriving in Salem at 2:30 on Sunday. I arrived at 2:30 on Sunday, to be told that Andrew doesn't work on Sundays. Ok, so they gave me to an intern named Ricardo instead. The price of the car was now suddenly $1000 more than it had been online, which was weird. Ricardo took me for a test drive and he was a nice guy, but to to every one of my questions, his answer was, "I'm not 100% sure about that...." I get it, he is an intern and didn't know the answers, but it was frustrating to spend 1.5 hours with a person who couldn't answer a single one of my questions. When we got back to the dealership they told me I'd be working with Jusitin, the sales person. While I waited for him, I went on the Capital Subaru website to get the "internet price" of this car, which was going to presumably have been less than the published $18,000. Justin showed up with an invoice stating that in order to buy this car, I would need to pay almost $20,000. Part of that was DMV fees, but not all. I explained that I needed to negotiate from the posted $18,000 price rather than the new price of $19,000. There was no talk at all about the "internet price", which should have been less than $18,000. I proposed a price of $16,500, based on regular dealership mark up, and the fact that the car had been on their lot for 80 days without a price drop. I fully expected to negotiate from this, moving up/down as needed in order to come up with an agreement. Justin came back a few minutes later and told me that based on the fact that this car had been on the lot fo 80 days, it had already dropped in price as much as it was going to. That was incorrect--my resources showed that it hadn't dropped at all in price in 80 days. I showed them other cars I was also looking at that were not only cheaper but were certified used cars, to no avail. Justin then said that the only thing he could do was to give me $100 to help with the DMV fees. No counter-offer, no attempt to meet me halfway at all. Come on, guys, this is a negotiation!!! They took my $1500 price deduction offer, countered it with a $100 deduction not in price but for the DMV fees, and wouldn't budge a dollar more than that. So, I walked. Too bad---I liked that car, and was willing to play ball. Capital Subaru was not willing. More
by sugrajo
Employees Worked With
Justin, Ricardo
July 01, 2017
Refuse to sell when not buying additional services Agreed on the price to purchase a 2017 Forester. When we declined to purchase additional warranty and service at finance, they refused to sell it to Agreed on the price to purchase a 2017 Forester. When we declined to purchase additional warranty and service at finance, they refused to sell it to us with the agreed price and claiming it's too cheap. What a waste of time. More
by fc7737
Employees Worked With
Oseas Lopez, Sammy Siyoum
October 26, 2016
They Upsold me on Services That They Cannot Fulfill Capital Subaru upsold me on services they cannot do and knowing unable to work on non subaru's and sold me a car with a problem. Subaru service mgr kn Capital Subaru upsold me on services they cannot do and knowing unable to work on non subaru's and sold me a car with a problem. Subaru service mgr knowing that they can only fix subaru's and non subaru vehicle's cannot be serviced on. Any electrical testing must be done off site. Capital Subaru will rip you off with service packages that they cannot fulfill. There way is to buy the vehicle back to cover up the issue. More
by Newsreporter2016
Employees Worked With
Service Manager
January 09, 2014
Throughout the entire process, they were trying to swindle me. The prices quoted were high. The 'dealer price' sheet they showed me was an absolute lie. Finally, some nasty comments were made. I will swindle me. The prices quoted were high. The 'dealer price' sheet they showed me was an absolute lie. Finally, some nasty comments were made. I will never come back to a DGDG dealership, nor will I ever recommend any of them. More
by adamdavid
Employees Worked With
Gus Van Vlimmeren
January 28, 2011
I originally went to this dealership for a quote. I walked in and said that I was just looking, I was immediately shunned by the salespeople. After I said that two more tries "what if I can get you the walked in and said that I was just looking, I was immediately shunned by the salespeople. After I said that two more tries "what if I can get you the best deal today, would you buy right now?" I insisted that I was just looking but would like some information they grunted and gave very insulting looks. After walking on their lot, I found a Outback that I wanted. I wrote down some information and then sent out for some quotes to the internet department. Jaime responded, he was extremely nice at first. Then I questioned the pricing and the options and the tone turned very different. I decided not to purchased from here, which was sad because they had the exact vehicle that I wanted, but I couldn't get it so I had to purchase one with more equipment but I got a better deal and service. More
by sjgixxerdude
Employees Worked With
Jaime, Gus
September 03, 2009
Worst car buing experience ever. Avoid this dealership at all costs as they will just waste your time. They offer prices on the phone and in person that they never intend to honor then just keep wasting at all costs as they will just waste your time. They offer prices on the phone and in person that they never intend to honor then just keep wasting your time to try to wear you down into their deal. I wasted so much time with them then got the same deal at Putnam Subaru with zero effort. Capitol Subaru is run by unprofessional, and unethical, people based on my experience. More
by rkempt
Employees Worked With
Ron Chiusano
