Capitol Subaru

Joey Martinez is attentive knowledgeable and very helpful. He is a great listener and great salesperson helpful. He is a great listener and great salesperson More

I was told that I would have the service done early afternoon. At 3:30 I had heard nothing so I texted using the same number that I was texted for the appt. I got no response. I called the service d afternoon. At 3:30 I had heard nothing so I texted using the same number that I was texted for the appt. I got no response. I called the service department at the number shown below at 3:49. The phone was answered and I asked to speak with my Service Advisor, Tyler. They transferred me to a place where the phone rang for over 5 minutes and I then hung up. I then called again at 4:10, this time it went directly to voicemail, which I left a message. I never heard from anyone. I then called again at 4:40, someone answered and transferred me, where I got the same thing, no one answered, so I hung up again. This was all about me being able to free my time up to come pick up the car, and now it's getting close to closing and it put me in a have to drop everything and pick it up situation, which I do not appreciate. I finally got a text at 4:53, saying my car was ready. I had gotten an alert on my Subaru app that the vehicle had an issue that needed to be addressed quickly. The service department said they checked everything and there was no issue, but the issue is still on my app. When I do a reset, it remains. Tyler did not know how to remove the alert from my app, he said he was out on Tue and would follow up with me on Wed and as of now, I have heard nothing from him. I don't know who to trust the app or the service dept. Why was I notified and the service department says they can see nothing about a notification or issue? Why have this if the service department can not see what triggered the notification? Am I paying for an app that does not work correctly or is the quality of the car missing something? More

I really appreciated how friendly and helpful everyone was throughout the process of leasing a new car. was throughout the process of leasing a new car. More

We are a repeat customer. Good price and not pushy sales. Omar helped us get the car we were looking for. Good price and not pushy sales. Omar helped us get the car we were looking for. More

Quick and effective purchase process. Joey was nearly perfect as a representative of your firm. Give him a BIG raise! Joey was nearly perfect as a representative of your firm. Give him a BIG raise! More

My experiences have been overwhelmingly positive! Each team member with whom I’ve interacted has been kind and helpful. The appearance of the facility is welcoming and ckean Each team member with whom I’ve interacted has been kind and helpful. The appearance of the facility is welcoming and ckean More

I arrive a little late for my appointment, was welcomed still and was taken care of in a speedy yet good manner still and was taken care of in a speedy yet good manner More

My experience at Capitol Subaru, particularly highlighting the exceptional service provided by Samantha Bernal. From the moment I set foot on the lot, I was met with a level of professionalism an highlighting the exceptional service provided by Samantha Bernal. From the moment I set foot on the lot, I was met with a level of professionalism and courtesy that exceeded my expectations. Samantha went above and beyond to assist me in purchasing the new Crosstrek. She took the time to understand my preferences and needs, guiding me through the selection process with remarkable patience and expertise. Her transparency and thorough explanations instilled a sense of confidence in my decision, making the entire experience seamless and enjoyable. I am thrilled with my new Crosstrek and deeply appreciate Samantha’s efforts in helping me find the perfect car. Her dedication and commitment to customer satisfaction are truly commendable. I will not hesitate to recommend Samantha to my friends and family, as she has made a lasting impression on me. More

The whole Capitol Subaru Team is great to work with. Very Happy Customer since 2014 Very Happy Customer since 2014 More

THE PEOPLE WHO WORK THERE ARE REALLY FRIENDLY (ADVISORS AND SALES) AND KNOWLEDGEABLE. NOTHING WAS FORCED AND REALLY CONVENIENT AND SALES) AND KNOWLEDGEABLE. NOTHING WAS FORCED AND REALLY CONVENIENT More