Capitol Toyota

Avoid this dealership service they don't acknowledge any prepaid plans you have. I had to get reimbursed months later. prepaid plans you have. I had to get reimbursed months later. More

good service and friendly and provide the pick up very good and very quickly thanks good and very quickly thanks More

I highly do NOT recommend this store! I had a "great" buying experience, but days later... a BIG disappointment. I bought a 2013 Prius with 102,000 miles from a great professional (I unde I had a "great" buying experience, but days later... a BIG disappointment. I bought a 2013 Prius with 102,000 miles from a great professional (I understand that these problems are not his fault). Unfortunately, a day after the purchase the car started making noises and I took it to my personal mechanic. I went back to the store and explained what my mechanic had said, including showing the photo (attached) of the shock absorbers that were the cause of the noise. Another cause of the noise was the poorly installed catalytic converter protection. We tried to talk and negotiate the 'repair' considering the "security" of having bought from Capital Toyota and a safe pre-sales inspection. The car arrived at the store on Saturday and the salesman informed me the same day. On the Monday we went and bought it, the car wasn't completely clean, the seats and carpet were wet, meaning they were really finalizing the process to make it available for sale. After all that, in short, the answer was: "you bought an old car and that's normal". Apart from the personal frustration and, obviously, with the company, I felt diminished for not having bought new. The feeling is: "oh, if you buy a new car we'll give you all the best, but if you can't afford it, take the car anyway". I went from buying a Honda in San Bruno, a car of the same year with 30,000 fewer miles and $1k cheaper, to buying at Capital Toyota because it was a "prestigious and trustworthy" store. The car was delivered dirty and still wet, even though I said I could pick it up another day so they could finish the whole inspection process (since the car had only just arrived). Well, I say, BE CAREFUL! Pay attention BEFORE you buy, if it's an old or used car, because after everything is done, the service is very different from the initial one. Frustrated and disappointed. I will never do business with this store again, nor would I recommend it! Except if you can buy a brand new car without any problems! More

Highly not recommend this Toyota dealership the worst experience First when bought my Toyota Tacoma sales lady told me I’ve approved 3.49% on finance then I said that’s awesome but in my first payment experience First when bought my Toyota Tacoma sales lady told me I’ve approved 3.49% on finance then I said that’s awesome but in my first payment I figured it’s 4.29%. When I asked why is that they told me that percentage is if I wanted to finance it in 45 months not 65. This is the first dishonest and they never told me about it when I was signing the papers. Second: I took my car for first service after I drove 2700 miles only for regular service and maintenance by the warranty service for new cars and not included oil change and release time the service guy said the next services and oil change gonna be at 10000 miles when I asked why and by the warranty condition it should be every 5000 miles but he said no this is what it is🤔😡And again disappointed from Toyota customer service. And the last thing it really made me angry 3 weeks after realize from first service yesterday I start my car and all lights came on and showed break error and check engine light became on at 2800 miles. Again left it in Toyota service for warranty they charged me $250 for almost brand new car and stupid reason so I realized that the warranty is joke. All what I want to say is this dealership wasn’t honest from the first I bought the car till now took it for service they always lie to customers when they want sell their product but after that no any responsibility and they just want to get your money. More

They lie to you about being able to order a truck because you would get it for MSRP, they only want you to buy a truck on lot for 18k extra. Went to Toyota in Freemont and was helped immediately. Super glad you would get it for MSRP, they only want you to buy a truck on lot for 18k extra. Went to Toyota in Freemont and was helped immediately. Super glad they showed their colors so I don't have to use them for service, because I'm sure their attitude is only how can I make the most money from my customer. More

This is one of the worst dealership in bay area you can get your car from. Paying way aver the MSRP. 6k/10k and some 16k over MSRP. This dealership should be reported to the Toyota Corporate and this shoul get your car from. Paying way aver the MSRP. 6k/10k and some 16k over MSRP. This dealership should be reported to the Toyota Corporate and this should go out of business for trying to scam the customers. More

This place is a scam. 6k+ market adjustment and it won’t budge. To be honest this dealership should be taken action by the toyota Headquarters and these dealership should 6k+ market adjustment and it won’t budge. To be honest this dealership should be taken action by the toyota Headquarters and these dealership should be cancelled. Honestly. Look at the reviews and see how they really are. More

I'm sorry to say this, but it's a very pushy sales department. It seems like they're ready to take advantage of customers and their situations, even if they don't intend to, which I'm not sure about. department. It seems like they're ready to take advantage of customers and their situations, even if they don't intend to, which I'm not sure about. They don't start with talking about a vehicle. They start with finalizing your finances as if you're 100% sure to buy the car in the first visit. I found that odd and unprofessional. It felt like they're trying to make a customer comfortable, but it was just small talk. It's important to make customer comfortable by assuring them that they're in control of the process. Their approach felt like they try to make the customer uncomfortable and fool them into signing important forms while distracting them with conversations. Approach matters. Usually other dealers double check the customer's consent in written and verbally before starting such processes. And usually customers are given enough time and space to read forms, terms and conditions. Especially if there's a credit report pull involved. I hope they take this feedback as an opportunity to improve. And please, always warn a customer at least 2-3 times before doing a hard credit pull. And please do these things when a customer is ready to pick up a car, not at their first visit. Please assume that last minute changes are possible and completely okay. Please don't get offended if a customer refuses to agree to a deal. They have their own reasons. I've seen most of the dealers follow these ethics and do good business, so I think it should be possible for this dealer as well. More

I had very good experience at Capitol Toyota. Tiffany worked with me when I bought my new Prius, She hit just the right tone. She was knowledgeable, helpful and not the least bit pushy. it truly w Tiffany worked with me when I bought my new Prius, She hit just the right tone. She was knowledgeable, helpful and not the least bit pushy. it truly was very easy. More

Terrible experience with the service department and Ignacio Sandoval in particular. Had "service" done on my truck including a tire rotation. Or so I thought. I always mark my tires to make sure the ti Ignacio Sandoval in particular. Had "service" done on my truck including a tire rotation. Or so I thought. I always mark my tires to make sure the tires are rotated and when I came to pick my truck up the tires were not rotated at all. I asked Ignacio and he responded with "you don't need the tire rotation". It doesn't matter what I need if I'm paying for a service I expect it to be done. He didn't even bother to go back and ask them to complete the service he just was not willing to do anything about it even after I paid for it. It makes me think if they can't do a simple tire rotation I wonder how many other things they actually don't do especially to customers that don't bother in checking. I've been coming to this dealership for over 20 years and people like Ignacio Sandoval make you not want to go back. To top it all off he had the audacity to try to Up-Sell me on more repairs my tuck needed. What a joke. I hope management gets back to me and makes this right. More