Capitol Toyota
San Jose, CA
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505 Reviews of Capitol Toyota
Excellent service! The woman that helped me was amazing! She was so busy and still did everything she could to fit me in. Always an excellent experience. The woman that helped me was amazing! She was so busy and still did everything she could to fit me in. Always an excellent experience. More
Jesus Evaristo help me so much in helping me get what I want They helped me so much in helping me get what I want. They were also very patient and helpful in explaining all questions I had. I'm Satisfied THANK They helped me so much in helping me get what I want. They were also very patient and helpful in explaining all questions I had. I'm Satisfied THANK YOU More
Amazing and highly recommend as a satisfied customer They helped me so much in helping me get what I want. They were also very patient and helpful in explaining all questions I had. They were also very d They helped me so much in helping me get what I want. They were also very patient and helpful in explaining all questions I had. They were also very detailed in explaining what I was very far. Overall, this location is the place with the best service because they tried their best to help you get what you want without trying to make you feel unsatisfied. I have always bought cars from this location because of their friendly services and helpful nature that makes me feel at home. That I am with a reliable employee that will help me get what I want More
30,000 mile work on my vehicle The advisor, Justin, was great. I went in for oil change and tire rotation and because he offered me a discount I went ahead and I did other work my The advisor, Justin, was great. I went in for oil change and tire rotation and because he offered me a discount I went ahead and I did other work my car was suggested get done . That part of the experience was a five star awesome , however, I took a shuttle to my work to do stuff while I waited. I had an 8 o’clock appointment and was told my car would be aired be ready between 12 or one (they weren’t busy at all...it was a Monday). At 12:11 I was notified that my car was ready for pick up and Justin notified the shuttle to pick me up. What I imagined to be a 20 minute wait turned into 1 hour 30 min. wait. Awful!! I arrived to the dealership at 2:00 after about 6 phone callas. ... most not been picked up ! More
Satisfied Customer This was our first visit to Capitol Toyota. We purchased a Highlander through the Costco car buying program. Both Jimmy Lee and Jay Aggarwal were gr This was our first visit to Capitol Toyota. We purchased a Highlander through the Costco car buying program. Both Jimmy Lee and Jay Aggarwal were great. They were both knowledgeable and explained everything in great detail. The thing we liked best about the experience was that they were not pushy at all. And there was full disclosure on everything. It was terrific. More
Terrible service Terrible customer service and very misleading staff. I was told one thing and then outrageously charged for another. WILL NOT be bringing my business Terrible customer service and very misleading staff. I was told one thing and then outrageously charged for another. WILL NOT be bringing my business back to this dealership. I had always used Toyota dealerships in the past and have been very happy, but Capitol is your stereotypical dealership that's out to get you. Don't waste your time or money. More
Satisfied customer This was my first visit at this site for service, and the service adviser, Justin Delgado, was professional and friendly. I got my car in promptly and This was my first visit at this site for service, and the service adviser, Justin Delgado, was professional and friendly. I got my car in promptly and I was able to pick it up at a convenient time. More
Great Service Every time I come to get my car serviced, the staff working there are both friendly and professional. They put much effort in customer service and sa Every time I come to get my car serviced, the staff working there are both friendly and professional. They put much effort in customer service and satisfaction. I have coincidentally been serviced by Leo a few times, and he has always been wonderful to work with. I highly recommend coming to Capitol Toyota. They have a great staff and great service. More
Time planning The two issues i faced was a long wait time for both of service and shuttle plus the shuttle is missing planning.. Also they didn't wash my car The two issues i faced was a long wait time for both of service and shuttle plus the shuttle is missing planning.. Also they didn't wash my car More
Excellent 35k service I informed Mr Jose Villa i’d Like to wait for my 4Runner since I have a busy work schedule ahead of me that day... Mr Villa gave me back my 4Runner in I informed Mr Jose Villa i’d Like to wait for my 4Runner since I have a busy work schedule ahead of me that day... Mr Villa gave me back my 4Runner in 1.5 hours which I think is super fast!! More

