Capitol Toyota

Terrible service Terrible customer service and very misleading staff. I was told one thing and then outrageously charged for another. WILL NOT be bringing my business Terrible customer service and very misleading staff. I was told one thing and then outrageously charged for another. WILL NOT be bringing my business back to this dealership. I had always used Toyota dealerships in the past and have been very happy, but Capitol is your stereotypical dealership that's out to get you. Don't waste your time or money. More

Satisfied Customer This was our first visit to Capitol Toyota. We purchased a Highlander through the Costco car buying program. Both Jimmy Lee and Jay Aggarwal were gr This was our first visit to Capitol Toyota. We purchased a Highlander through the Costco car buying program. Both Jimmy Lee and Jay Aggarwal were great. They were both knowledgeable and explained everything in great detail. The thing we liked best about the experience was that they were not pushy at all. And there was full disclosure on everything. It was terrific. More

30,000 mile work on my vehicle The advisor, Justin, was great. I went in for oil change and tire rotation and because he offered me a discount I went ahead and I did other work my The advisor, Justin, was great. I went in for oil change and tire rotation and because he offered me a discount I went ahead and I did other work my car was suggested get done . That part of the experience was a five star awesome , however, I took a shuttle to my work to do stuff while I waited. I had an 8 o’clock appointment and was told my car would be aired be ready between 12 or one (they weren’t busy at all...it was a Monday). At 12:11 I was notified that my car was ready for pick up and Justin notified the shuttle to pick me up. What I imagined to be a 20 minute wait turned into 1 hour 30 min. wait. Awful!! I arrived to the dealership at 2:00 after about 6 phone callas. ... most not been picked up ! More

Good Service Excellent Service. What more can I say? I arrived at Capitol at about 7:10 a.m. without an appointment and was serviced by Justin about 15 minutes lat Excellent Service. What more can I say? I arrived at Capitol at about 7:10 a.m. without an appointment and was serviced by Justin about 15 minutes later. The Vehicle was ready at about 9:00 am. Justin briefed me on the condition of the Vehicle. He was very thorough and professional. I then left.. More

Excellent experience Kelly was very helpful in explaining the current service option available for my car. Steven was very patient in coming back to pick me up after my me Kelly was very helpful in explaining the current service option available for my car. Steven was very patient in coming back to pick me up after my meeting. More

Low mileage Kelly was very helpful informing me how to take advantage of the car’s complementary services before they expire. Thx! The gentleman driving the shu Kelly was very helpful informing me how to take advantage of the car’s complementary services before they expire. Thx! The gentleman driving the shuttle was great as well, very professional, friendly & personable, unfortunately I didn’t get his name. More

Great service Capitol Toyota has always taken care of me. I used to go to another dealership and I would get my service but not get answers to my questions. Capit Capitol Toyota has always taken care of me. I used to go to another dealership and I would get my service but not get answers to my questions. Capitol always answers my questions, takes care of the service and let’s me know what is coming up so no surprises. That’s all I want from a dealer’s service department. More

2010 Toyota Corolla recall repair I have my car repaired the same day and they also inpect the car for free. Justin the service person is friendly and help you quickly. I have my car repaired the same day and they also inpect the car for free. Justin the service person is friendly and help you quickly. More

Professional, quick, thorough Fast and friendly check in at the service line. They called me within 2 hours to pick up my truck. Very impressed at how quickly they completed it. Fast and friendly check in at the service line. They called me within 2 hours to pick up my truck. Very impressed at how quickly they completed it. More

Excellent 35k service I informed Mr Jose Villa i’d Like to wait for my 4Runner since I have a busy work schedule ahead of me that day... Mr Villa gave me back my 4Runner in I informed Mr Jose Villa i’d Like to wait for my 4Runner since I have a busy work schedule ahead of me that day... Mr Villa gave me back my 4Runner in 1.5 hours which I think is super fast!! More