Capitol Volkswagen

The only place recommended by cars. com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect More

I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the de Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed me in the next day. The experience I had buying there is on another league, compared to other dealerships I've spoken with in the bay area. Great job Juho and Capitol VW! More

I brought the car in for a factory emission code covered by the warranty and the tech was extremely rude telling me that there are more problems !! When I tried to ask and get clarification she said I will by the warranty and the tech was extremely rude telling me that there are more problems !! When I tried to ask and get clarification she said I will not talk to you . Her skills are none existent, rude , and pure and simple just want you to pay for repairs that VW is court obligated to fix. While I was there I heard a conversation between a technician and a mechanic “ I will feed the costumer anything you want”!! They are dishonest and will never deal with them ever again. Car is only dealership maintained !!! More

Incredibly friendly and responsive. Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonder Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonderful. No hard sales tactics. Also great experience with sales manager and finance manager. I highly recommend them. More

Capitol provides a reasonable no nonsense upfront pricing for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water sp for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water spot issues that we hope will make right. However, the purpose of this review is to review Lori Campbell( our sales rep). She was outstanding! I highly recommend you ask for her if you go here. She is one of their top sales people for a good reason. She loves cars and wants to build a relationship with her clients. She is very efficient and helped navigate us through the process. She found rebates for us that we were unaware of, and continues to make sure we are happy with our purchase even after the sale. So if you are going to buy a car from this dealership, then do yourself a favor and ask for Lori. More

They were excellent and I would have given them a 5 star, except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for th except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for the "finance person", I finally got really upset, and the manager came out and too my check. Why that could not have been done right away, I don't know. Other than that they were great. More

Worst CW dealership ever (higher offer ever & worst manager) Simply don’t go there and west your time It took me 4 hours just trying to get the offer was already online They play around and never be clear an Simply don’t go there and west your time It took me 4 hours just trying to get the offer was already online They play around and never be clear and you will get the highest price ever More

DOES NOT HONOR STICKER PRICE We came in to look at a car we saw online. When we arrived on the lot the car's sticker price was lower than the online price. When we agreed to buy t We came in to look at a car we saw online. When we arrived on the lot the car's sticker price was lower than the online price. When we agreed to buy the vehicle we were told the sticker price was an error and we would have to pay the higher price we saw online. BS!! We walked out. BUYER BEWARE. More

Mediocre service I was given a verbally quote and when i was ready to pay they gave me a diferent price Before i got my car service i asked for a written estimate an I was given a verbally quote and when i was ready to pay they gave me a diferent price Before i got my car service i asked for a written estimate and the lady changed the subject More

Great experience Eric and every at Capitol VW were a great help. They provided awesome customer service and a friendly atmosphere. They took care of me efficiently and Eric and every at Capitol VW were a great help. They provided awesome customer service and a friendly atmosphere. They took care of me efficiently and quickly and made me feel like I was well taken care of. More