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Capitol Volkswagen

San Jose, CA

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12 Reviews

911-A Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 12 reviews

August 15, 2022

I brought the car in for a factory emission code covered by the warranty and the tech was extremely rude telling me that there are more problems !! When I tried to ask and get clarification she said I will More

by DM
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Cindy
March 12, 2022

Incredibly friendly and responsive. Lori in sales was available 24-7 and was so helpful. She sent pictures, info on car very quickly and is also very personable! Experience was wonder More

by jerkoppe
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lori Campbell, Jesus Romero
August 17, 2021

Capitol provides a reasonable no nonsense upfront pricing for vehicles, and their finance department was not pushy in after sales products. Their lot management needs some work. Our vehicle has some water sp More

by AdamH
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lori
May 31, 2021

They were excellent and I would have given them a 5 star, except it way to long to pay for the car and get out. I bought a used ca, no price haggling, and for cash. after waiting for almost an hour for th More

by mel.probusbrokers
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Leyva
December 29, 2018

Worst CW dealership ever (higher offer ever & worst manager) Simply don’t go there and west your time It took me 4 hours just trying to get the offer was already online They play around and never be clear an More

by Sam
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sales manager
October 13, 2018

DOES NOT HONOR STICKER PRICE We came in to look at a car we saw online. When we arrived on the lot the car's sticker price was lower than the online price. When we agreed to buy t More

by Qlarson
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Juan Velazquez
September 24, 2018

Mediocre service I was given a verbally quote and when i was ready to pay they gave me a diferent price Before i got my car service i asked for a written estimate an More

by Carlos passat
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Patty
May 27, 2017

Great experience Eric and every at Capitol VW were a great help. They provided awesome customer service and a friendly atmosphere. They took care of me efficiently and More

by alexB13
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Amer
May 06, 2017

The staff is friendly and efficient. Everyone? seems to go out of their way to make sure you are comfortable during the whole process of the selection and purchase. Emil, my salesman was More

by Dover
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emil Ramada was my sales person. Sorry, can't remember who the others are.
March 31, 2017

The worst experience I've taken my car to VW Capitol Service Department three times to have the same issue fixed. The service Director (Mike Rudolph) is unprofessional & More

by SJ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Rudolph
1
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