Capitol Volkswagen
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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We liked the VW Golf 2011 and had closed the deal on a Sunday afternoon. We completed all the required paperwork and were asked to come back the next day to pick up the car. We were assured that we will b Sunday afternoon. We completed all the required paperwork and were asked to come back the next day to pick up the car. We were assured that we will be updated as to when we could stop by to pick up the car but they never called back despite my repeated calls to find out the status of the car. When I finally did get hold of the salesman who sold me the car, he said there were some service concerns that needed to be addressed and will be ready the next day and he will call me to update once it is ready. But the call never came. When I tried to call him repeatedly the next day and finally when he did pick up, he said that a replacement part for a 'brand new car' (sic) has been ordered for and will be ready the next day. The same cycle continued (I had to repeatedly call him with the hope that he will pick up at least once!). I was then told on the third day after the completion of the sale that the replacement part will take a month to come by and he will try to get another car and will update me in 10 minutes. But again, no calls despite repeated calls from my end. This has the most depressing and disturbing new car purchase with the Capitol VW dealership. More


