Car Pros Honda El Monte

My aunt purchased a vehicle on the 18th of this month. certified used CRV. They purposely dragged the deal on for hours. There was no credit issues as her score sits 800+, had a trade and was ready to go certified used CRV. They purposely dragged the deal on for hours. There was no credit issues as her score sits 800+, had a trade and was ready to go, no reason to be held up at the dealership for hours. by the time she finally got into finance she was beat from the day. Anthony the finance manager who did the paperwork did not explain anything. Everything she signed she thought and assumed it was just her trade info and paperwork for the new car. he mentioned to her she will get a lifetime of oil changes and lo jack on the car. few days later she got a check from her bank to pay off honda and that is when they realized they added $7400 worth of adds she never wanted. warranty, lojack, the oil changes she thought came with the car ended up being charged for and gap. I contacted the dealer 8/24/26 on her behalf and they stated to come in 8/25/26 after 12 and Anthony and YASIR would be in. She takes the day off work to hold her end missing pay and she gets there and of course, no one is there. sales comes out gives her the run around about how YASIR wont be in and she would have to contact him. I called several times while she was there and I was told she was talking to a manager but the person she was talking with was a sales rep. she got screwed out of $7400 in adds and now lost a days' worth of pay doing what the dealer said to do to take steps to cancel. We called YESIR on his personal number and now being told to return at 5. mind you, SHE LOST A DAY OF PAY FROM WORK to settle this! Zero regard for their customers and seems when you catch their scheme and go and try and correct it they will give you the traditional run around. More

Bought a used car which I was promised would have the tires changed before I bought it. They never changed the tire when I brought it back they gave me the run around and said they would fix it. I have n tires changed before I bought it. They never changed the tire when I brought it back they gave me the run around and said they would fix it. I have now been back 3 times and made an appointment for 7am just to come and find out that they dont wanna change it for free. The car sales man lied to me and told me they would take care of my needs just to sell me the car. Now I gotta spend an extra 300 on a new tire myself. Dont come here the guys will promise you things they cant deliver on. Wish I woulda went to Sierra honda instead where I bought my last car. More

Deceptive Sales Tactics – A Complete Waste of Time I don’t usually write reviews, but I feel compelled to share my experience. I understand that a salesperson’s job is to persuade customers into purchas don’t usually write reviews, but I feel compelled to share my experience. I understand that a salesperson’s job is to persuade customers into purchasing a vehicle, often steering them toward a newer model. However, honesty and respect for a customer’s time should be a priority. I clearly informed the salesperson—who I believe was Sam Harb—of the exact vehicle I was looking for and my budget. On Sunday morning, he reached out, claiming that the specific vehicle had just completed its inspection and cleaning. He asked when I could come in, and I provided a time. Upon arrival at the dealership, I was told that the vehicle was actually not available and was immediately pushed toward newer models. This was a blatant bait-and-switch tactic, and I felt completely disrespected. I understand the nature of sales, but lying to get a customer in the door is unacceptable. My time was wasted, and I won’t be returning. More

Worst dealer in town took my car charged me 280 for doing nothing. Left the distributor open and the hood open nothing. Left the distributor open and the hood open More

I bought a used truck here recently on August 5, 2024 and it only lasted 2 months before it started giving us issues. It was inspected and we were told the transmission needed to be fixed. Not only that my h it only lasted 2 months before it started giving us issues. It was inspected and we were told the transmission needed to be fixed. Not only that my husband found out this truck had been in front bumper accident and was not included in the car fax report we were given when we purchased it. In the end, I traded-in the car for a new one from another dealership. I am extremely upset this dealership sold me a useless truck and I lost money. In the beginning the car looked good and had low mileage but it was all just a show the truck was no good. More

Very incompetent we had to go back and redo contract signing 3 times and messed up my credit score signing 3 times and messed up my credit score More

They start at a very high price, hoping you haven't done your home work. They have $4000 markup for added security, locking wheel nuts and mud guards. Very high pressure sales. I wouldn't buy from th your home work. They have $4000 markup for added security, locking wheel nuts and mud guards. Very high pressure sales. I wouldn't buy from them again. More

Terrible dealership don’t take responsibility for anything break contracts. Terrible management covers for his bad sales, people, and finance anything break contracts. Terrible management covers for his bad sales, people, and finance More

Great customer service. Luis Bocanegra, sales representative, was really great. The deal was done professionally Luis Bocanegra, sales representative, was really great. The deal was done professionally More