Car Pros Honda El Monte

Oil/filter change and tire rotation 10/6/18 After suffering two ordeals at two different Honda dealers, I decided to give El Monte Honda a try. I arrived at the dealership’s service center a f After suffering two ordeals at two different Honda dealers, I decided to give El Monte Honda a try. I arrived at the dealership’s service center a few minutes before it’s 7:00 a.m. opening time. There were a several customers ahead of me, but once the spacious arrival area was opened up- the customers were promptly greeted and we were questioned about our reasons for being there. A few minutes later I was greeted by Service Advisor, Ken Okimoto. I was processed in, and I was given an written estimate for the oil/ filter change, and the tire rotation. I was told that I would be contacted should the mechanic find any additional issue that I might need to be made aware of. I was also given an estimate for how long it was going to take. I received a text message advising me that my car was ready. I walked over to Ken O’s office, where I was able to pay, as well as, pick up my car and drive home. I was surprised that no mention was made about the cabin filter, and the engine air filter- since the previous dealership recommended that both be changed during both my 30,000 and 40,000 mile service. (were both bad both times?) I trust that this time, they were both inspected, and that they were found to be acceptable. This resulted in a savings to me of about $100.00. I plan to continue having my car serviced at El Monte Honda- I will ask for Ken Okimoto. More

Simple oil change Over 1:30hrs just for an oil change.. unexceptable.. plus I had to ask why had my car been sitting.. if I had not ask they would not have taken it in Over 1:30hrs just for an oil change.. unexceptable.. plus I had to ask why had my car been sitting.. if I had not ask they would not have taken it in finally.. there has to be a better system.. plus they tried to charge me just to check on my sliding door $130 for an estimate More

Andy Vuong always does a good job Andy Vuong Is the best employee in Service Department at El Monte Honda!! He always makes me feel welcome and value. He always takes good care of my c Andy Vuong Is the best employee in Service Department at El Monte Honda!! He always makes me feel welcome and value. He always takes good care of my car. More

Recall Appointment With Andika Citra Have a schedule appointment with Andika Citra at 9:30 AM on 11/21/17 for my Honda Accord recall. I arrived very early at the service department for my Have a schedule appointment with Andika Citra at 9:30 AM on 11/21/17 for my Honda Accord recall. I arrived very early at the service department for my appointment (8:15 AM). Mr. Citra was very courteous and accommodating. He came out immediately and helped me. He took care of the recall problem with out any hesitation even though I was there very early. He texted me as well as get me at the waiting room to inform me that my car was ready. He was very professional and informed me that the service department is always available to help with any car trouble I might encounter. He escorted me to my car and instructed me as well as show me how to get out of the service department safely. Good job and very good customer service. 👍😊 More

Excellent service Kenneth Okimoto took care of my service and did a great job. Let me know what needed done and even cleaned my car. Reset my reminders and gave me es Kenneth Okimoto took care of my service and did a great job. Let me know what needed done and even cleaned my car. Reset my reminders and gave me estimates for what needs to be taken care of. More

Great experience!!! Rigoberto Osornio is a great sale person. He helped me from A to Z for my purchase of a Honda Accord. He is a hard working and pleasant man. I will ha Rigoberto Osornio is a great sale person. He helped me from A to Z for my purchase of a Honda Accord. He is a hard working and pleasant man. I will have business with him again. More

Great service and car selections Just want to say thank you to Jesus, he helped me out and answered all my questions I had! Also he was able to get me a good deal on my new Honda Civi Just want to say thank you to Jesus, he helped me out and answered all my questions I had! Also he was able to get me a good deal on my new Honda Civic, they have great selections of honda models and colors as well! Thank you Nelson Honda for the great service!!! More

They squeezed me in When all other dealerships said no walk ins on a holiday. El Monte Honda was able to squeeze me in as a walk in. They were also able to take care of t When all other dealerships said no walk ins on a holiday. El Monte Honda was able to squeeze me in as a walk in. They were also able to take care of the recall and fix my radio's error code. They took good care of my car. More

Great customer service Mark and Stanley are just the greatest salesman I ever met! Thank you guys for the wonderful experience. I will not go anywhere else but EL Monte Hond Mark and Stanley are just the greatest salesman I ever met! Thank you guys for the wonderful experience. I will not go anywhere else but EL Monte Honda More

Great customer setvice I lease a 2016 Honda CR-V and started to have a noise from the rear suspension. Andika Citra was very perfessional and did all he could to make my exp I lease a 2016 Honda CR-V and started to have a noise from the rear suspension. Andika Citra was very perfessional and did all he could to make my experience a pleasant one. It took a few times to figure out the problem but they did all they could to solve my issue. Thank you for your hard work. More