Car Pros Kia Glendale

My 70 year old father-in-law & I walked in to KIA after having secured offers for financing from several other banks & credit unions. His Forte lease buy-out was $10k. KBB valued his Forte at $22k Trade-In having secured offers for financing from several other banks & credit unions. His Forte lease buy-out was $10k. KBB valued his Forte at $22k Trade-In. Banks had quoted him interest rates of 2.9%. We were shopping around for the best deal, and I thought why not go to KIA since he had leased through KIA Financial previously. We were greeted in the car lot by a gentleman. We stated we wanted to see the financial department to buy-out a lease. We were sat down inside, information was taken. After about an hour, an offer was made that looked a bit fishy - They came in with a lower APR than everyone, but the payments were higher. We asked for an itemized breakdown of the payoff, interest charges, tax, etc. Half an hour later, the salesman showed us an itemized breakdown for the financing approval - They were tacking on a $1700 "Maintenance Fee". I asked what the maintenance fee was and he said it covers services like oil change, etc. $1700!? How many oil changes & tire rotations does a car need? We asked for the fee to be removed and that we weren't interested and stated we do all the work ourselves. They said they could not finance the car without it. So I thanked them for wasting our time, we got up & walked to our car. I don't know if it was them seeing my father-in-law & I climbing into a Range Rover, but both the salesman & the Service Manager walked up to us and told us to come back in and that we would work something out without the maintenance fee. So we obliged and said no more funny business! Once inside, we sat down and accepted the new terms (If we took a 6 year instead of a 5 year loan at the same interest, they wouldn't make the maintenance fee mandatory - stupid). At those point we had been at KIA for almost 2 hours. "Mr. Papadopolus" (Not my real name). Finally, I thought to myself, its the Finance guy and we can sign the paperwork and be on our way. A short balding Armenian kid with a Louis Fuitton belt & Fucci shoes greeted us and took us to his tiny little office. Casual introductions, he asked a question that really struck a cord and rubbed me the wrong way - "What do you plan to do with the car?". I responded, "None of your business". He was taken aback. "What's with the attitude?" he raised his voice. I said - "Excuse me? I've been here for 3 hours waiting to buy out a lease. This took 30 minutes with online banks & credit unions. I'm only here because you're giving my father in-law a good rate. If the paperwork is ready, we'd like to sign and be on our way." This comment really sent the little guy over the edge. "The paperwork isn't ready, I have to ask you questions" he said in his eastern accent. "I'm not interested in service, paint protection, wheel protection, GAP insurance, or any other gimmick - just give us the paperwork, we don't want to be here longer than we have to" I told him. "Then leave" said Mr. Macho Man. So we got up, told him to go F himself, and we walked out letting the manager know that his finance guy was very rude. The manager leaped from behind his desk and ran after us, so did the salesman, service manager & finally the finance guy. The manager pleaded to know what happened - but we were already gone. I am just writing a review on my experience accompanying my father-in-law (who does not speak English) to buy-out his lease. If you're under 50 and thinking of buying a KIA, just know you are worth more than that. Pay $100 more a month and get yourself a nice Lexus or BMW. People under 50 do not drive KIA's (even if the car has a name like EV6 or Stinger). KIA's are plastic cars made for old men collecting Social Security or Disability with 10 years behind other comparably priced cars. You're an idiot for buying an EV6 over a Model 3 or Polestar. You're a bigger loser for buying a Stinger vs a 3 Series or IS. More

This place is the equivalent to a paycheck advance loan company. Very crowded and the sit you in a room with a bunch of tables crammed together like an Internet cafe. They have extreme dealer markup on all company. Very crowded and the sit you in a room with a bunch of tables crammed together like an Internet cafe. They have extreme dealer markup on all vehicles. After going back and forth for over and hour they finally heard me when I said I wouldn’t pay more than MSRP. By this point I was negotiating price simply off principle, in reality they lost my business when they presented their first offer. Very shady and pushy vibe. More

Worst Experience & dealership ever! Unethical, shady, rude, unscrupulous sales people, finance & management. They hustled me out of 6 month lease, into “buying a car” they said was better deal. Never wen rude, unscrupulous sales people, finance & management. They hustled me out of 6 month lease, into “buying a car” they said was better deal. Never went in to buy a car, I went in for service, they also ran my credit without my permission! Their line is “ we can lower your payments” My payments went up and they got in me in upside down deal, I caught it night of sale, immediately brought it to their attention, they gave me run around said do A-Z to go back and get better deal, a year passed and it never happened. They repeatedly lie, I was told once I did all they said they would buy back car and put me back in lease. When I went back I kept getting the run around, I asked to speak to General Manager , they said he was busy, I said Id wait, they call the police on people just for asking to speak to GM. And told me to leave . They never intended to do right. The lie and hustle people. Do NOT buy or lease from this dealership they are unethical & evil. They will swindle you into contract and after they get you in contract treat their customers like garbage after they get you in the deal. Nightmare experience. More

Yet again Mr Kharbouch and his team pulled through with a deal spoke on the phone in the afternoon agreed to a deal and had the car delivered at 6.30pm at home (the time promised ) by Nana she was very po deal spoke on the phone in the afternoon agreed to a deal and had the car delivered at 6.30pm at home (the time promised ) by Nana she was very polite and very knowledgeable about the car this is the thrid car I have purchased with them and have sent a few personal friends that have always been treated with respect do your self a favour and call CarPros KIA Glendale. Ask for Mo he will take great care of you More

Dealer contacted me 48 hours later to inform me that Mr. Morales was incorrect and they would honor the lease terms. The only caveat was that their vehicles had dealer-installed equipment not covered by the Morales was incorrect and they would honor the lease terms. The only caveat was that their vehicles had dealer-installed equipment not covered by the advertised price, so the drive off cost would be higher. A few hours later I have the car I want and very close to the price advertised. ---- Completely fraudulent advertising practices. Their own website has on its homepage an ad for the 'Command the Season' event and lists a $199/mo lease deal with the inventory numbers for several vehicles (which are still listed in their inventory). When you click that link, it takes you to the inventory telling you they have 18 vehicles that match the deal, and the 'details' pop up confirms the terms. When you actually try to buy the vehicle (I spoke to Bryan Morales), they say the ad was placed there by the manufacturer and they will work with you to negotiate a good deal but they want $670/mo. More

Worst customer service I’ve ever dealt with at a dealership. Rude. Condescending. Abrasive. Any other word you can associate with bad service. The car buying experience was meh but what happened aft dealership. Rude. Condescending. Abrasive. Any other word you can associate with bad service. The car buying experience was meh but what happened after marred an otherwise ok experience. They lost my driver’s license, which really? You lose someone’s driver license when they’re trying to buy a new car? Fine, accidents happen and I was told they would check their cameras to make sure or even try to see what could have happened. This was Tuesday night. Wednesday and Thursday, I have had to reach out to THEM for an update while I am dealing with the inconvenience that happens when you lose an ID. Friday, I go to the dealership wanting to be reimbursed for the money and time I have spent getting a new ID. A small sum of $150. Long story short, I was treated with a condescending and rude tone. There’s no general manager so no one has the authority to help me. But no one can get me said manager’s card or number? Wow. Gee thanks a lot for “helping” and “feeling sorry and “trying to help”. And looking away, bored, while I talk to you and rolling your eyes? Ah, yes, great service. Get a KIA elsewhere. It’ll be worth it to avoid such toxic salespeople. More