CarMax - Austin South

Morry Gutierrez at CarMax South was personable, professional, thorough, and a great help in trading in my car for a Subaru Forester. I really appreciated his patience in answering all my questions professional, thorough, and a great help in trading in my car for a Subaru Forester. I really appreciated his patience in answering all my questions and walking me through the process as a first-time CarMax customer. Will certainly recommend him to any friends who are looking to buy a car. More

All sales staff were extremely helpful but very young with little relevant experience. Where I was really impressed was with your service advisor (Jarrell?). He is the perfect person for that role. Great with little relevant experience. Where I was really impressed was with your service advisor (Jarrell?). He is the perfect person for that role. Great communicator and great attitude. I would actually consider Carmax again if I was to buy a used car. Recommendation: Offer an incentive/reduction if a customer pays in cash. Cash is kng and it sounds like Carmax could use more cash deals even though loans are your biggest profit center. More

I had a wonderful experience! The customer service was outstanding, everything was handled quickly and efficiently, and the atmosphere made the entire process comfortable and stre The customer service was outstanding, everything was handled quickly and efficiently, and the atmosphere made the entire process comfortable and stress-free. More

Worked with Tray, he was great throughout the entire process even though we hit some snags. The staff, manager and business rep came together and we got over the hump and I was able to purchase the vehi process even though we hit some snags. The staff, manager and business rep came together and we got over the hump and I was able to purchase the vehicle. This is probably the 15th car I've bought from Carmax and never regretted any of the buys I've made. More

My daughter and I looked for a specific car online with CarMax. We found one match and it was delivered to the local dealership in south Austin. I was able to take a test drive with my daughter while the o CarMax. We found one match and it was delivered to the local dealership in south Austin. I was able to take a test drive with my daughter while the offer for my old car was finalized. I choose a Hyundai Kona EV. I couldn't be more thrilled with my purchase, the whole process was seamless. The individuals that I dealt with were courteous, friendly and very professional. It was the easiest thing I've done in a long time. More

Service was good, but the day I decided to take my truck they decided to tamper with something they were unfamiliar with. Which led to my truck riding without air suspension for three weeks, I was informed they decided to tamper with something they were unfamiliar with. Which led to my truck riding without air suspension for three weeks, I was informed about this the day of purchase and was told they would schedule a service for it. I had to go out of my way for THREE weeks to finally get something scheduled because service was getting my service order from the sales guy. I finally get a response on when I can schedule an appointment, just my luck only morning appointments Monday- Friday. So now I have to miss a day of work after buying this expensive truck that I have payments on. I ask for some type of compensation or reimbursement for this because it was CARMAX fault to begin with. Now I have to deal with repercussions with being out a day of work, and I dont have my new truck I just bought because CarMax didnt take the time to look under the truck and OBVIOUSLY see that those stem valves are connected to something about the two back tires! It took me 5 minutes to see that it was connect to something important. More

This is for a fleet sale and interaction with this store location. Wow…Where to start with the incompetence, misleading info, delays, and a vehicle that really didn’t go through an inspection needing almos location. Wow…Where to start with the incompetence, misleading info, delays, and a vehicle that really didn’t go through an inspection needing almost $3k in repairs. More

Well the car is great except for one problem which they didnt notice and I dont believe is covered under the extended warranty I paid for, bringing the cost of my car to over 18k, one of the windows doesn' didnt notice and I dont believe is covered under the extended warranty I paid for, bringing the cost of my car to over 18k, one of the windows doesn't go all the way up. Luckily we haven't had any bad rain storms. More

James was awesome to work with! Such a pleasant experience!!! 5 STARS Will recommend to anyone looking for a pre-owned vehicle! Truly the easiest car transaction EVER! Mary DeM Such a pleasant experience!!! 5 STARS Will recommend to anyone looking for a pre-owned vehicle! Truly the easiest car transaction EVER! Mary DeMarco More

I ordered and bought a 2017 Ford C Max. When it arrived, the check engine light was on. At first service dept thought it was the battery. Then, it took 3 or 4 days to decide that it was When it arrived, the check engine light was on. At first service dept thought it was the battery. Then, it took 3 or 4 days to decide that it was the Air Conditioners. I was not able to take the car that I just paid for home with me. AND then !!!! the check engine light was determined to be on because there was a problem with the gas pedal.. and it would take a week to get the part and fix it. It was the Christmas 2025 holidays. I had Buyer Remorse over my original purchase. I ordered another Ford C Max. It was to come from the Houston area... 200 miles south of Austin. It was supposed to be delivered Jan 5, 2026. Today, Jan 7, I get an email saying that it is finally here, but in service dept being checked out !!! I am not very happy nor confident in CAR MAX More