CarMax - Austin South
Austin, TX
Filter Reviews by Keyword
By Type
Showing 49 reviews
Easy, smooth. sales associate, great, nice experience! Good experience,nice clean venue,courteous staff,good trade in. sales associate, great, nice experience! Good experience,nice clean venue,courteous staff,good trade in. More
Good atmosphere, no sales pressure, and overall great customer service all around. Had a little communication problem with pick up, but other than that, the whole process was efficient. customer service all around. Had a little communication problem with pick up, but other than that, the whole process was efficient. More
Morry Gutierrez at CarMax South was personable, professional, thorough, and a great help in trading in my car for a Subaru Forester. I really appreciated his patience in answering all my questions professional, thorough, and a great help in trading in my car for a Subaru Forester. I really appreciated his patience in answering all my questions and walking me through the process as a first-time CarMax customer. Will certainly recommend him to any friends who are looking to buy a car. More
All sales staff were extremely helpful but very young with little relevant experience. Where I was really impressed was with your service advisor (Jarrell?). He is the perfect person for that role. Great with little relevant experience. Where I was really impressed was with your service advisor (Jarrell?). He is the perfect person for that role. Great communicator and great attitude. I would actually consider Carmax again if I was to buy a used car. Recommendation: Offer an incentive/reduction if a customer pays in cash. Cash is kng and it sounds like Carmax could use more cash deals even though loans are your biggest profit center. More
I had a wonderful experience! The customer service was outstanding, everything was handled quickly and efficiently, and the atmosphere made the entire process comfortable and stre The customer service was outstanding, everything was handled quickly and efficiently, and the atmosphere made the entire process comfortable and stress-free. More

