CarMax - Austin South

Excellent customer service, fair pricing and fair policies. Toby has to be the greatest car salesman I have ever interacted with. policies. Toby has to be the greatest car salesman I have ever interacted with. More

Outstanding customer service. Attention to detail insuring I understood what was being done to my vehicle Attention to detail insuring I understood what was being done to my vehicle More

This was a most pleasant and transparent purchase of a vehicle I’ve ever had. My urge to bargain was addressed early on in the transaction. The price is what it is. I appreciate how clean and clear the tr vehicle I’ve ever had. My urge to bargain was addressed early on in the transaction. The price is what it is. I appreciate how clean and clear the transaction was. I love my van. More

An efficient, streamlined Process. Create a vehicle search profile, slect car options, miles and cost. then You get notified when the car that meets your criteria is available. In m Create a vehicle search profile, slect car options, miles and cost. then You get notified when the car that meets your criteria is available. In my 3 CarMax purchases, I've gotten precisely what I was looking for. When you find the car you want, you reserve it for a test drive. You can, and should do all paperwork online, that way when you show up, and if the test drive is good, then all you got to do is buy and sign. The best part of it. You can shop with confidence with their "Pre-Qualified" process. So, no surprises More

Despite scheduling an appointment beforehand, I seemed to have been forgotten about a little... After talking with the employee at the front desk and sitting in the lobby for an hour, my name was taken off o have been forgotten about a little... After talking with the employee at the front desk and sitting in the lobby for an hour, my name was taken off of the board and I had to find an employee and ask about what was happening. Everyone seemed confused and nobody could find the person that was supposed to take my appointment, but Nate took over my appointment and he was excellent. More

Travelled from Houston for the car our graduate picked out. Carmax held it for us and we kept in contact. Our customer rep, Jay, was great to work with, patient, and gave us good advice. We were happy wit out. Carmax held it for us and we kept in contact. Our customer rep, Jay, was great to work with, patient, and gave us good advice. We were happy with the price and the service. This is the 4th time we've dealt with CarMax in 3 different locations and all 3 were good experiences. More

So far I have not had any issues with CarMax. They've always been very professional and they services and selling of the vehicles I have purchased from CarMax which was 3 vehicles; have all been They've always been very professional and they services and selling of the vehicles I have purchased from CarMax which was 3 vehicles; have all been so far very good. Keep up the great works??! More

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I sold cars to CarMax before. This was the first time I bought a car at CarMax. The experience was always great doing business with CarMax. I love the no-haggle pricing and the This was the first time I bought a car at CarMax. The experience was always great doing business with CarMax. I love the no-haggle pricing and the 10-day money refund guaranty. Specifically at the CarMax South Austin, the environment is very good. Everyone is professional and friendly. More