CarMax - Austin South

Very smooth and pleasant experience from setting up test drive appointment, to warranty explanation, and final purchase. Zero sales pressure, very helpful advice. Had a minor mechanical issue a couple of da drive appointment, to warranty explanation, and final purchase. Zero sales pressure, very helpful advice. Had a minor mechanical issue a couple of days later, and service was responsive and helpful. More

Quick, easy, efficient, and everything exactly as expected! We had our vehicle transferred here from a location across the country and upon our arrive the car was ready & waiting in the delivery lan expected! We had our vehicle transferred here from a location across the country and upon our arrive the car was ready & waiting in the delivery lane for our inspection & test-drive. More

Friendly, quick, and easy. A week after I decided to switch vehicles at a different Carmax location. It was a great experience at the Arlington, TX location as well but I did h A week after I decided to switch vehicles at a different Carmax location. It was a great experience at the Arlington, TX location as well but I did have to wait several hours for the Austin South location to fax the needed paperwork. More

Very responsive about the vehicle I was interested in, and even had it delivered from Houston free of charge, and no commitment ahead of time. and even had it delivered from Houston free of charge, and no commitment ahead of time. More

Not happy at all will I corporate office to call me not satisfied with anybody that’s there working with me not satisfied with the vehicles that I got satisfied with anybody that’s there working with me not satisfied with the vehicles that I got More

I did a lot of research and decided on a CARMAX CAR. It had to be transferred fromHouston to Austin. But, the online update info was slow to post, incorrect, or just not there. I called numerous times b It had to be transferred fromHouston to Austin. But, the online update info was slow to post, incorrect, or just not there. I called numerous times but only got folks from call centers. They all gave me courteous, but different info. One did help me get express checkout set up. I finally got my local dealship’s direct number to get accurate info. When car was ready for test drive and purchase, the whole process from test drive to leaving in my new car was ONLY 30 MINUTES. That was GREAT! Suggestions, redo website and BETA check before going live. Also, give direct contact info to prospective customers. I would buy from Carmax again, but get in touch with local dealer immediately after reserving car online for actual timelines for transport and test drive. More

It was a pleasure working with Brad to purchase my new vehicle and trade in my old car. The process took a LONG time at the dealership, about 3-4 hours, but Brad was helpful along the way with minimal pre vehicle and trade in my old car. The process took a LONG time at the dealership, about 3-4 hours, but Brad was helpful along the way with minimal pressure and maximum help. Also, Carmax communicated well while my new vehicle was in transit to Austin from another Carmax location on the east coast. I would recommend Carmax to others and would use them for my next vehicle purchase. More

Toby was a great help with everything once we got to the on site location. Before hand the on line web site was easy and helped me pick out my dream truck! on site location. Before hand the on line web site was easy and helped me pick out my dream truck! More

2nd vehicle I have purchased from this dealer and experience was uncomplicated and smooth both times experience was uncomplicated and smooth both times More

I have bought a total of 5 cars at CarMax, and 2. 5 at this one i keep returning to CarMax for peace of mind around buying a used car. One car I bought else CarMax-where turned out to be a lemon, a 5 at this one i keep returning to CarMax for peace of mind around buying a used car. One car I bought else CarMax-where turned out to be a lemon, and I used the extended warranty at the car dealer to get it repeatedly fixed. The warranty always worked and for 3 times the amount I paid for it. You don't want to need that thing, but I was glad I had it! Lemons happen, new and used, but I worry much more about used cars. The '2.5' above is because the last car I bought had a sunroof issue that GM could not fix. This CarMax dealer did the right thing, bought me out of the deal for everything I had in it, applied it to a different car I wanted, shipped it to there, and set me up about as painlessly as it is possible. They stood behind that sale. Put me in a car that works perfectly. Not [planning on buying a used car again anytime soon (my CarMax newest car that replaced the GM is 2 years old and only has 7k miles on it), but it I do... More