CarMax - Austin South

Absolutely the worst. They look you in the face and lie to you. They are rude to boot. My dad passed away and my mother is fragile and 91+. I have a Power of Attorney They look you in the face and lie to you. They are rude to boot. My dad passed away and my mother is fragile and 91+. I have a Power of Attorney for my mother and a court order placing my dad’s assets in my mother. CarMax knew all of this and I brought them the original documents to copy when they agreed to buy the car. After assuring me that we had a deal, they came back and said that they would not buy the car unless my mother came in and signed the back of the title in two places. As I was leaving town the next day, I specifically asked, “All you need is my mother to come in and sign the title in two places?” CarMax said, “yes, that is all we need.” I leave town and my mother is driven to CarMax by my sister. I get a call while driving saying they will not buy the car unless I come back with the documents that they allegedly copied the day before. Needless to say I was very upset with them. After the CarMax employee was an xxxxxxx on the phone I cursed at him for lying to me and inconveniencing my family. He then refused to buy the car. PLEASE DO NOT EVER GO TO THIS DEALERSHIP, THEY ARE ABSOLUTELY THE WORST. More

LIES LIES LIES!!! DO NOT SHOP this dealership! They LIE. Bought car that they said was never in accident. It was a bold faced lie! Beware beware beware DO NOT SHOP this dealership! They LIE. Bought car that they said was never in accident. It was a bold faced lie! Beware beware beware More

horrible customer service service department Bought a car from CarMax and had a few issues with the car. Had no problem with fixing the issues since it was under a 30 day warranty, but after the Bought a car from CarMax and had a few issues with the car. Had no problem with fixing the issues since it was under a 30 day warranty, but after the 30 day warranty was up the issues were still present. Even though, provided an extended warranty on the parts that were fixed, no loaner car would be issued because they would have to verify the issues are still present?? horrible customer service. More

So today I cried at CarMax. The associate Victoria Escobar who is at the 4400 S Interstate H 35, Austin Texas location was very rude. Made me feel like she was just trying to get me basic information Escobar who is at the 4400 S Interstate H 35, Austin Texas location was very rude. Made me feel like she was just trying to get me basic information and head me out the door. If she didn't have enough time to help me she shouldn't have. Didn't try to get me to test drive anything,she rolled her eyes when I even asked. They didn't have my car that I wanted to drive, which was the Volkswagon Tiguan S, but made no effort to inform me of any updates on when they might get it, or did not see if there was any other cars I might want. When I asked to see the other cars she walked me to the door and waved her hand and said "Take a look around." I was appalled. Shrugging me off to the parking lot no help at all. I asked her to please show me around I didn't know what cars were where. She did then as we were walking by cars she gave no info no interest in showing me what car was good or even try to make small talk with me. No salesmanship at all. Then when I talked about prices she suggested I buy an "Older car, maybe a 2009." I clearly stated I wanted 2012 or 2013. Spoke to a manager they got me a rookie to show me around, He was very nice, I appreciated the fact he tried and picked up Victoria's slack. Will not be getting help here again unless Robert helps me. Very unsatisfied More

I was told the car I wanted would be "marked as sold" until later in the day when I could come by and see it. I got a call later in the day, two hours before I was going to see the car, from the sa sold" until later in the day when I could come by and see it. I got a call later in the day, two hours before I was going to see the car, from the same salesman telling me it had been sold. Extremely disappointed!! I really wanted that particular car. Very unimpressed that he went back on his word!!! If he couldn't "hold" the car, why say it? More