CarMax Merrillville

Very clean and easy to work with. Staff here is great!! We’ve bought 3 cars now from this location!! Staff here is great!! We’ve bought 3 cars now from this location!! More

Very friendly and easy to work with. Would recommend my family and friends to them. Would recommend my family and friends to them. More

Everyone I worked with was great, the finance office, the representatives. Garrett and Tanya helped me, and they were super efficient and kind. representatives. Garrett and Tanya helped me, and they were super efficient and kind. More

The folks at this dealership were very nice, helpful, and patient. L'oreal was amazing! She goes above and beyond for her customers and her coworkers. I really appreciated having her taking care of my sale. patient. L'oreal was amazing! She goes above and beyond for her customers and her coworkers. I really appreciated having her taking care of my sale. More

Zach was a great help and made our purchase a smooth process. We really love our new car process. We really love our new car More

I had a great fast experience at carmax. For myself everything worked out perfect. I did my own financing but tge entire process was simple and easy. I like that the price is the price so yo For myself everything worked out perfect. I did my own financing but tge entire process was simple and easy. I like that the price is the price so you will not find extra charges besides taxes and add-ons if you decide More

I had a great experience at Carmax in Maryville Indiana. They are nice. I'm disabled. They're able to pick me up. Take my time with me. Explain everything I love their policy. You have 10 days to try to car They are nice. I'm disabled. They're able to pick me up. Take my time with me. Explain everything I love their policy. You have 10 days to try to car no questions that you could return it and then they gave you a 30 day warranty on it. I love the vehicle that I purchased from them. I'm going to keep it. I was able to talk to the manager also the sales person I recommend to buy a car from Carmax you won't be disappointed like Forrest Gump says that's all I got to say about that. More

Had a very good experience working with Mike Cook at this dealership. He was very knowledgeable and friendly. dealership. He was very knowledgeable and friendly. More

Friendly and fast service from beginning to the end. The process was simple and they’re very great at communicating and very responsive when I had any questions. I would definitely recommend them. The process was simple and they’re very great at communicating and very responsive when I had any questions. I would definitely recommend them. More

Overall nice until there was a problem. Pre-financing was different than what Carmax systems pulled up. Team was short and not as patient. However, they did call capital one to resolve. I Pre-financing was different than what Carmax systems pulled up. Team was short and not as patient. However, they did call capital one to resolve. I was also required to show a picture of my actual bank account to show that I had the down payment in there. I have purchased every car from Carmax and have never been asked to do that. Lastly, I had to add the insurance before they would let me leave with the car. Because there was a long delay with getting insurance on the phone,. I had to push back firmly and insist that I could leave with the car without insurance. Later on that evening, I was able to confirm the insurance. My husband is 61 years old and I am 56 long-term customers with Carmax. We were treated like untrustworthy suspects first time clients. There should be a way sales people to confirm who they're talking to and respect should be given for clients who have purchased multiple vehicles. There was never any mention of that. it didn't matter. I doubt if I purchased with Carmax again More