CarMax Merrillville

Reserved a car online, made a reservation then waited 1. 5 hours past that time to see a sales person. I already knew the car I wanted and had all the deets of mt trade in and insurance. Still took a very lo 5 hours past that time to see a sales person. I already knew the car I wanted and had all the deets of mt trade in and insurance. Still took a very long time to complete the deal and still don't have the promised floor mats and user manual. More

Was told that we could take the vehicle overnight they came up with the lame excuse because they cannot talk to my insurance company that we could not do this after I brought my policy and showed them whe came up with the lame excuse because they cannot talk to my insurance company that we could not do this after I brought my policy and showed them where I was covered. They didn’t care very disappointed in this dealership, we’re going near today to look at another vehicle. Not sure if we’re gonna get it from here. More

Not very happy with your process and how many trips I had to make this should I’ve been a good experience and it was not we use the express checkout and it took forever to make this should I’ve been a good experience and it was not we use the express checkout and it took forever More

So far, so good. The sales process was very easy and all the associates were very professional. There was no high pressure push to buy. Really love the vehicle. The sales process was very easy and all the associates were very professional. There was no high pressure push to buy. Really love the vehicle. More

I truly enjoyed dealing with the salesman. I thought he was honest, not pushy or aggressive, he has a great personality. I thought he was honest, not pushy or aggressive, he has a great personality. More

Working with Alex at the merrillville location was great . He made sure to offer any assistance needed to help me along with my purchase of my new vehicle . Great communication skills easy to work with . . He made sure to offer any assistance needed to help me along with my purchase of my new vehicle . Great communication skills easy to work with . More

Excellent service, professionalism and support! Alex and his team were amazing and they made my transaction as seamless as possible! Alex and his team were amazing and they made my transaction as seamless as possible! More

The car has several problems with it including a bug infestation and needing new air filters and fluid changes. The service department hasn’t returned my calls or the repair dealership’s calls and email infestation and needing new air filters and fluid changes. The service department hasn’t returned my calls or the repair dealership’s calls and emails, and I can’t even leave messages now because the mailbox is full. They’re supposed to pay for the repairs, but I’ve had to pay myself so far because we couldn’t get confirmation. More

Sold my car, it was super friendly and easy. Got top dollar. Carmax is the best friend of the average person because they give you incredible leverage with dealerships. They are completely tra Got top dollar. Carmax is the best friend of the average person because they give you incredible leverage with dealerships. They are completely transparent, its refreshing!! More

Waste of time! Got pre approved for a car, went in with all the paperwork and down payment. Salesman saw "Door dash" on my bank statement, he puts in the paperwork t Got pre approved for a car, went in with all the paperwork and down payment. Salesman saw "Door dash" on my bank statement, he puts in the paperwork to the finance company, and then tells me I cant get approved because I'm going to use the car to Doordash! How in the HELL are you going to tell me what I'm going to do with MY soon-to-be car! If the car is going to be paid for and insured, what difference does it make? I'll be telling everyone not to go to Carmax, because they can tell your future! More