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CarMax

Charlotte, NC

4.2
27 Reviews

7700 Krefeld Drive

Charlotte, NC

28227

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Showing 27 reviews

September 25, 2026

Eric is the dealership for me. My family and I have purchased seven cars from him. More

by frankjusiak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
September 24, 2026

Every thing was handled well except the cleaning of the car. There were water spots all over the car and the surface felt rough. If it was waxed I couldn't tell. The windshield ( in and out) was covered wi More

by smteifer
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derick
September 11, 2026

Overall service was disappointing. From beginning to end. Lack of communication with all the Car Max employees. More

by alisharwhite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danisha, Eric, and probably 5 others
August 31, 2026

This is the worst dealership ever. Make sure you leave the dealership with GAP INSURANCE IF THEY DON'T OFFER YOU GAP INSURANCE DO NOT LEAVE With THAT VEHICLE BECAUSE IT IS PRICED WAY O More

by TT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The entire company on Independence
August 06, 2026

Eric was excellent at helping me select a car. He was patient and professional. I liked that I could drive as many cars to try them out. More

by karengallowayporteous
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric
August 05, 2026

My experience was good. Great salesperson who assist me with my trade and new purchase. More

by aferguson849
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raynesha Chesterfield
August 03, 2026

The vehicles sold here are not throughly checked out before sold.My car I bought here was mine for less than a week then so many major things wrong was in the shop for weeks. More

by Slk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon
August 02, 2026

We had a very good experience purchasing our truck from Carmax. This is at least the 15th vehicle we’ve gotten from Carmax because of the easy sales process. More

by George
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan, TJ
July 27, 2026

My salesman, Mitch, was very professional and worked hard to find a car that would fit my budget. My last car was from CarMax and I would buy another one from that dealership as well. More

by Carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch
July 22, 2026

Maher was great. Very kind and made the whole car buying process easy and straight forward. More

by nedveda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maher Dougan
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