CarMax

It was very quick and easy. The team was sensitive to our desire to make it quick. They were very professional with none of the usual "pressure" of a car dealership. Th The team was sensitive to our desire to make it quick. They were very professional with none of the usual "pressure" of a car dealership. They seemed very organized. Our sales rep (Danielle) was excellent. More

Well organized, zero stress or pressure, spacious area with lots of people and activity, but private at the same time. with lots of people and activity, but private at the same time. More

I have found the business office to be incredibly incompetent and unprofessional. Purchased my vehicle on May 2nd and am still waiting over a month later for a refund of the overcharged sales tax an incompetent and unprofessional. Purchased my vehicle on May 2nd and am still waiting over a month later for a refund of the overcharged sales tax and registration fees. Had to pay the DMV myself while Car Max has yet to refund $1775 More

The sales person was excellent. The service was great. All my questions was answer. Thank you The service was great. All my questions was answer. Thank you More

Extremely professional, exceptional, customer service and willingness to work alongside the consumer which made the process even smoother. All related parties to the sale went above and beyond to make sure w willingness to work alongside the consumer which made the process even smoother. All related parties to the sale went above and beyond to make sure we left very happy and satisfied with the choice we made. I would highly recommend this location to anyone. Thank you again for the exceptional customer service. Tanya Daley More

Never responded to inquiry. None of their inventory would ship to a closer CarMax without a $200 fee. None of their inventory would ship to a closer CarMax without a $200 fee. More

Sent request twice, no response from dealer. Nothing not even sorry car is sold. Not a good time Nothing not even sorry car is sold. Not a good time More

Just Legal Scam Artists Do not waste your time or money with these people, they have zero loyalty to the customer. We went to trade in a vehicle we bought there 2 years ago, Do not waste your time or money with these people, they have zero loyalty to the customer. We went to trade in a vehicle we bought there 2 years ago, and the offer was so low balled that it made me cringe. I spoke to a "manager" and he said this is what it is, doesn't matter that you bought all those cars from us or that we xxxxx you in price. Don't do business with a company who can't stand behind it's business transactions. We are buying again, but it will never be with Carmax and I plan to post it everywhere that will let me. They are scam artists and they just don't care. I would like to say that the girl in the business office was very sweet and efficient, but it was still a terrible experience More

Worse car buying experience ever I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura t I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura to get a basic multipoint inspection and they found that the battery failed the test, both air and engine filters was bad, brake fluid was black as well as transmission fluid, oil change needed to be done, tires rotated and there was no wheel lock key for the car in case I need to change a flat tire. Dents and scratches on the car, car was delivered to me dirty. I was advised by my salesperson that Acura is just trying to sell me the repairs so they could get the money for it. I told him that I told Acura that Carmax would be handling the repairs and not Acura and I just need to know what needs to be done. On Carmax website it states that they spend on average 12 hours reconditioning a car- This is a lie, the car I bought was taken directly off the auction block and sold to me with no basic reconditioning or maintenance so it seems. I spoke with the sales manger Terron and he informed me that he will bring the car to Carmax standards. They ended up taking care of everything except for the brake and transmission flush I showed the service manager that in owners manual brake system flush should be done at 30k miles which the car was at. I was also told that they follow manufactures suggested service and that they would need to send the car to Acura for the brake and transmission flush. They had the car for over two weeks and told me they are done bringing the car to standards and that they wouldn't be doing the brake and transmission flush. If you call corporate expecting them to help don't they can't really do anything. Advice to people purchasing a car from Carmax in Woodbridge VA. DON'T! ----Purchase from Fredericksburg store instead they are nicer and more likely to work with you if you have a problem... ALSO TAKE ANY CAR YOU PURCHASE AT CARMAX TO GET A MULTIPOINT INSPECTION WITHIN THE 5 DAY RETURN WINDOW. It will only cost you $60 and could save you a headache later... this is a volume dealer most likely selling 400 cars a month they could careless about your problems with the car they sold you... More