CarMax

Worse car buying experience ever I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura t I purchased a Acura TL from this store, Delfin was the sales person and was rude, always talking over me and not listing. I took the car to Acura to get a basic multipoint inspection and they found that the battery failed the test, both air and engine filters was bad, brake fluid was black as well as transmission fluid, oil change needed to be done, tires rotated and there was no wheel lock key for the car in case I need to change a flat tire. Dents and scratches on the car, car was delivered to me dirty. I was advised by my salesperson that Acura is just trying to sell me the repairs so they could get the money for it. I told him that I told Acura that Carmax would be handling the repairs and not Acura and I just need to know what needs to be done. On Carmax website it states that they spend on average 12 hours reconditioning a car- This is a lie, the car I bought was taken directly off the auction block and sold to me with no basic reconditioning or maintenance so it seems. I spoke with the sales manger Terron and he informed me that he will bring the car to Carmax standards. They ended up taking care of everything except for the brake and transmission flush I showed the service manager that in owners manual brake system flush should be done at 30k miles which the car was at. I was also told that they follow manufactures suggested service and that they would need to send the car to Acura for the brake and transmission flush. They had the car for over two weeks and told me they are done bringing the car to standards and that they wouldn't be doing the brake and transmission flush. If you call corporate expecting them to help don't they can't really do anything. Advice to people purchasing a car from Carmax in Woodbridge VA. DON'T! ----Purchase from Fredericksburg store instead they are nicer and more likely to work with you if you have a problem... ALSO TAKE ANY CAR YOU PURCHASE AT CARMAX TO GET A MULTIPOINT INSPECTION WITHIN THE 5 DAY RETURN WINDOW. It will only cost you $60 and could save you a headache later... this is a volume dealer most likely selling 400 cars a month they could careless about your problems with the car they sold you... More