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CarMax

Richmond, VA

4.9
9 Reviews

11090 West Broad Street

Richmond, VA

23060

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Showing 9 reviews

May 14, 2026

Upon arrival I observed it was clean and the staff were very organized and professional. More

by 5014kgc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Owens
May 14, 2026

Once we met with our salesman, everything went quite smoothly. The car is everything we were hoping it would be. More

by ejwingo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
May 11, 2026

Great customer service. It was a good experience and I bought 3 times from carmax and love it each time. More

by ted.williams.diggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip
May 11, 2026

I have purchased and sold vehicles at this CarMax for many years! All the employees I came into contact with have been so helpful and professional. That’s what keeps me coming back to CarMax! More

by Gina
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Tillar
May 10, 2026

Awesome could not be easier. The car buying experience could not have been easier. Highly Recommend More

by Ktp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simita
November 23, 2023

I was interested in a car but they refused to allow it to be shipped to a dealership closer to me- even though I was willing to pay thw transport fee More

by ALLMAHONEY
Recommend Dealer
No
Employees Worked With
Thao
August 06, 2023

Zac was wonderful, professional, patient and very patient during the process of purchasing our car. More

by A.Jan.borowski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zac Miller
May 10, 2023

The sales manager was cocky and rude. He told me I had to have a front plate on my vehicle. He let me leave without my front please. I made my experience buying this vehicle the worst ex More

by Nyphatkat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The sales rep was good
November 15, 2018

Tire exploded on the way home from car dealership The tire exploded on the way home from the dealership.They kept the car for 6 days for 1 tire. They sold me a car without an owners manual. The mainte More

by Major027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jimmy