CarMax

Drew Cuffee and his manager, Dan D. , at carmax west broad are disrespectful, lazy, impatient, and abrasive xxxxxxxx. Drew, the salesman, does not deserve any commission for this. It wa , at carmax west broad are disrespectful, lazy, impatient, and abrasive xxxxxxxx. Drew, the salesman, does not deserve any commission for this. It was all online, and I shipped the car there. So he did absolutely nothing besides xxxx me the xxxx off and almost deterred me from moving forward with them before and after the test drive. I made the purchase despite my unpleasant interactions with them. He and the manager would only give mumbo jumbo answers about the 30 day warranty, and accused me of “not listening” when I asked for more direct/concrete assurances about the policies. After probing about an apparent defect in the car discovered during test drive, they eventually promised to “put a to-do in with the service department,” and said that the service dept would call me to schedule a repair. Two days after I purchased the car, he texts me and says I now have to call the service department myself to explain the defect again to get on their schedule. They were completely impatient, disrespectful, and lazy. They should not be speaking to any customers that way. Another mistake I didn’t realize until a week later when I checked for the registration card that he placed in the glovebox. Upon purchase, Drew incorrectly assigned the dmv registration for the plates to the wrong VIN. They were registered to a random Hyundai accent hatchback, when I purchased a Nissan Murano. No wonder he and his manager had the rude demeanor of someone that did not want to do anything besides collect paychecks for idling. Sorry that I asked them to do their jobs. They couldn’t even do simple tasks correctly like honestly, directly, and respectfully communicating with customers nor assigning the dmv registration to the correct vehicle. Drew should prioritize limiting mistakes rather than rushing through the process as fast as he possibly could so that he can receive an undeserved commission before promptly returning to idling around. After the test drive, Drew rudely and repeatedly said “Do you want the car or not” over and over before sending Dan, the manager, over. Dan was also riddled with mumbo jumbo talk. He was just as rude and impatient. They both refused to show me the 10 day return and 30 day warranty policies. I used to referee youth soccer games with both of them. I remember Drew even told me his sales approach was to only handle online orders so that he could get a commission while not having to do anything. More

Our salesman Bob was excellent, very knowledgeable and attentive. We had 2 cars shipped- the first has numerous significant imperfections that were not noted online. The second was damaged during shipping attentive. We had 2 cars shipped- the first has numerous significant imperfections that were not noted online. The second was damaged during shipping and delayed to view due to major paint job needed. We were very disappointed with inspections prior to our viewing the cars More

Upon arrival I observed it was clean and the staff were very organized and professional. very organized and professional. More

Once we met with our salesman, everything went quite smoothly. The car is everything we were hoping it would be. smoothly. The car is everything we were hoping it would be. More

Great customer service. It was a good experience and I bought 3 times from carmax and love it each time. It was a good experience and I bought 3 times from carmax and love it each time. More

I have purchased and sold vehicles at this CarMax for many years! All the employees I came into contact with have been so helpful and professional. That’s what keeps me coming back to CarMax! many years! All the employees I came into contact with have been so helpful and professional. That’s what keeps me coming back to CarMax! More

Awesome could not be easier. The car buying experience could not have been easier. Highly Recommend The car buying experience could not have been easier. Highly Recommend More

I was interested in a car but they refused to allow it to be shipped to a dealership closer to me- even though I was willing to pay thw transport fee be shipped to a dealership closer to me- even though I was willing to pay thw transport fee More

Zac was wonderful, professional, patient and very patient during the process of purchasing our car. during the process of purchasing our car. More

The sales manager was cocky and rude. He told me I had to have a front plate on my vehicle. He let me leave without my front please. I made my experience buying this vehicle the worst ex He told me I had to have a front plate on my vehicle. He let me leave without my front please. I made my experience buying this vehicle the worst experience I have ever had. I traveled 6 hr to pickup the vehicle. I was supposed to have a 30 min prosses it took over a hr. More