CarMax

Dealing with CarMax was amazing easy simple steps. Customer service was great. Got my truck shipped from New Jersey to Massachusetts and up in Danvers, Dallas was the salesman handling my business. Wh Customer service was great. Got my truck shipped from New Jersey to Massachusetts and up in Danvers, Dallas was the salesman handling my business. What a stand up guy. Great to talk to very respectful understanding and all around solid guy to have as a salesman. Couldn’t thank him enough. More

This is my second time buying a car through CarMax - From trade-in to financing, they make the process so easy and painless.Highly recommend. trade-in to financing, they make the process so easy and painless.Highly recommend. More

Great customer service will definitely be back No hassle no pressure to purchase anything and timely getting documents completed hassle no pressure to purchase anything and timely getting documents completed More

The process was helpful, painless, and everything I've come to expect from CarMax. This is the third car I've bought, and it's always been a great process. come to expect from CarMax. This is the third car I've bought, and it's always been a great process. More

Great experience and knowledgeable employees who can help with any questions or challenges you may have. Great care and quick turnaround with the overall purpose. with any questions or challenges you may have. Great care and quick turnaround with the overall purpose. More

Dallas was a fantastic sales representative! He had such a positive and calming demeanor throughout the entire process. He asked thoughtful questions and never made assumptions, which we truly a He had such a positive and calming demeanor throughout the entire process. He asked thoughtful questions and never made assumptions, which we truly appreciated. He went above and beyond while helping my partner and me purchase two family vehicles and we couldn’t be happier! We highly recommend Dallas and will definitely be sending our family and friends his way. 😊 More

Could do better sales people need better training and know what talk about to you! know what talk about to you! More

I was hesitant to pay $150 to have a car shipped to my closest CarMax dealert that I might like to test drive. In addition to that, in general, everybody knows if you want a car with low miles aint cheap closest CarMax dealert that I might like to test drive. In addition to that, in general, everybody knows if you want a car with low miles aint cheap. So I decided to test drive and soon decided to purchase.. So psyched the mini countryman S All4 was perfect but a bit niche. Soon after the purchase within the 10 day return policy I was able to have the car assessed at Mini Dealer which gave the car an excellent bill of health, low miles, no defects, oil changes up to date who could ask for more. Bottom line, CarMax gives you the price for quality vehicles. This was our third car from CarMax in our family and Im releived that I won't have to deal with anything major for a while. More

When no one else would work with me they would, lower payments then my buy here pay here car. I’m impressed. payments then my buy here pay here car. I’m impressed. More

It took my car weeks to finally ship to a local Carmax in Danvers, MA. Then when I finally went to pick it up, they informed me there was paint damage that wasn’t there before along with a scuffed rim from b Danvers, MA. Then when I finally went to pick it up, they informed me there was paint damage that wasn’t there before along with a scuffed rim from being transported but I could still take the car and they would reach out to make an appointment at the body shop. A month went by and I didn’t hear from anyone. I reached out to a team salesman that was the only helpful one and reached out to the service dept. I waited another few days and nothing. I finally called them myself last week and left a message to schedule the repairs, and no one has called me back. It’s now been 1.5 months and still waiting. Beyond disappointed. The most frustrating car buying process I have ever experienced. More