CarMax
Brooklyn Park, MN
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Amazing process, very easy and straight forward. Doing everything online was the best part, not having to deal with the dealership stress. Everyone was very nice and helpful! Thank you so much for h Doing everything online was the best part, not having to deal with the dealership stress. Everyone was very nice and helpful! Thank you so much for helping buy our dream car. More
Larry was my salesperson, and he did a good job, handled things professionally and was helpful even when I wanted to exchange my vehicle. He also was thorough sharing all the vehicle information. Also wante things professionally and was helpful even when I wanted to exchange my vehicle. He also was thorough sharing all the vehicle information. Also wanted to mention Natalie from the services department, she was also very helpful and very kind. More
My salesman Samuel was extremely understanding and extremely helpful. At this location I also bought a car from Larry whom I saw when we were there and he even recognized me. Samuel was extremely extremely helpful. At this location I also bought a car from Larry whom I saw when we were there and he even recognized me. Samuel was extremely professional about The car that I was buying and what I could realistically get out of it. He didn't try to upsell me on any other vehicle or the extended warranty which I ended up getting anyways. This approach is pretty cunning and I very much appreciate it. The car that I bought is having some issues now but I am pretty sure that CarMax will fix it as they have fixed all the other cars I have bought from them in the past at no charge. But that's kind of the beauty of CarMax compared to other dealerships so they don't give you any hassle about fixing things. More
Process was easy and fast. I did not have an appointment. But I was assigned to a sales associate and purchased a car that I had had shipped in all in under 2 hrs. I did not have an appointment. But I was assigned to a sales associate and purchased a car that I had had shipped in all in under 2 hrs. More
Auto finance is trash on their app. I scheduled auto pay and when the app failed to apply it on my next payment date, I received a $319 late charge. Very annoyed. I scheduled auto pay and when the app failed to apply it on my next payment date, I received a $319 late charge. Very annoyed. More
My experience was very fast. Very informative from the rep. This was a really quick transition, way better than a regular dealership which takes all day. Once you’re already pre Very informative from the rep. This was a really quick transition, way better than a regular dealership which takes all day. Once you’re already pre approved that makes the process much faster. They make sure to show you everything about the car. They check all points of inspection and make sure it’s to great standards. Any issues they will fix on their expense and give you a loner. Very helpful and friendly company. I would more than recommend and will be back in the near future. More

