Back

CarMax

San Jose, CA

4.3
100 Reviews

750 W Capitol Expy

San Jose, CA

95136

Directions

Filter Reviews By Type

Showing 100 reviews

October 22, 2026

I had a great experience with CarMax! The staff was friendly, helpful, and professional. They made the process easy and answered my questions. Overall, it was a smooth and positive experi More

by Fregosoemma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aj
October 22, 2026

Tracey was outstanding from beginning to end. Business was clean and comfortable. Excellent customer service overall. More

by Alatorremiranda77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey and Trainee
October 03, 2026

AJ made my car buying experience so easy! It was my first big girl purchase and he was attentive and made sure whatever car I get is one I love. The process was easy and he was quick to get e More

by Weesahhh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ
September 28, 2026

The appointment for 45 minutes to be seen and I had to yell at a manager to do that. All dealers used to cuddle system except for this car max so you have to do all the leg work to process your own xxxxxx More

by rocam1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
This is an upper management it should be on the managers there they're just trying to get their job done on an hourly basis
September 14, 2026

The process was quick and easy. I was able to get in and get out with exactly what I wanted with the help of Aldo! He was very attentive to what I was looking for when it came to sa More

by Wefixcreditmykelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo
September 11, 2026

Easy to set up test drive and work with representatives. My experience was very positive. I felt that they cared about my business and made an effort to ensure all went smoothly and that I got a great car a More

by rcg4913
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jada and Christina
September 10, 2026

Agen is very nice and easy to talk too. Very accommodating and patient with me. More

by Karl19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katherine herr
September 08, 2026

Good customer service! All employees were very helpful, and very good at explaining everything with the purchase! More

by Jose.Oliveros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot name
August 26, 2026

WONDERFUL My experience with CarMax San Jose was much more than I expected. They have excellent customer service More

by jmcdade.1964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janea and Jamees
August 24, 2026

They were kind all the way through the finishing touches, and they explained my questions so well. I want to meet again More

by photobogi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ILLANAH PHONG
1
...