CarMax

Everyone I encountered was professional, friendly, and very helpful. The entire experience was very positive. very helpful. The entire experience was very positive. More

Overall, a very positive experience in buying a car. We found a car located in Nevada and had it transferred to CarMax on Capitol Expressway. The sales process was very smooth. Our salesperson was Kat We found a car located in Nevada and had it transferred to CarMax on Capitol Expressway. The sales process was very smooth. Our salesperson was Katerina, very friendly and professional. More

Experience was disjointed, frustrating and uninspiring. We met with many different sales representatives, each with different information every time. When I tried to communicate with dealership I was alway We met with many different sales representatives, each with different information every time. When I tried to communicate with dealership I was always sent to a central phone tree and waited long hold times to be connected to someone, unless I was disconnected multiple times first (yes, this happened). On site experience inconsistent. Having returned at least four times, we met with someone different each time. One was great, but couldn't get him again. Others were apathetic, unknowledgeable about the cars and clearly transactional coordinators. I only shopped here because it had the car we wanted. I would have bought it anywhere else if I could have found our chosen vehicle. The list goes on and on. When we were ready to buy we couldn't get an appointment because as the manager said that day, they are super busy. So we waited until Sat evening when it was slower to come in. There was miscommunication on what was needed from us that delayed our being able to pick up the car. Again, one of the representatives that worked with us didn't lay it out for us. We left the car for service and examination before finalizing (on a Friday afternoon) and had to follow up ourselves with the dealership the following Thursday after not hearing from anyone all week, despite the fact our rep (Mark) said either he or his manager would contact us. More

Lamees was helpful, professional, and made the sale process easy. Highly recommend working with her. process easy. Highly recommend working with her. More

Great experience, we found the car we wanted. Kat and others were efficient and fun to deal with Kat and others were efficient and fun to deal with More

I don’t leave reviews normally but I have to say that my experience buying a car from CarMax was hands down the easiest car purchase I’ve ever had. The process was simple and straight forward and everyone f experience buying a car from CarMax was hands down the easiest car purchase I’ve ever had. The process was simple and straight forward and everyone from the sales person to the service department were genuinely helpful and nice. Nothing but positive, the entire process. Thank you CarMax San Jose. More

This dealership was awesome to my wife and I. They were very laid back and professional especially the service ctr They were very laid back and professional especially the service ctr More

Bought a car that have not been able to use for 3 months been on the shop more time that on my garage had to cancel a trip due to not having the car available car still in the shop been repaired not even dr been on the shop more time that on my garage had to cancel a trip due to not having the car available car still in the shop been repaired not even drive the car for 300 miles all the driving it’s been to carmax facility back and forth for repairs More

Excellent service and ease of test drive at point of sale. Only issue is after sale. I was told to get Tesla adapter then email receipt for refund of the adapter. Sent email with receipt about 3 weeks a sale. Only issue is after sale. I was told to get Tesla adapter then email receipt for refund of the adapter. Sent email with receipt about 3 weeks ago with no response. More

This was the third vehicle that we have bought from the Capitol Expressway CarMax, so clearly both past and present purchases have been positive experiences for us. We love their wide selection of all make Capitol Expressway CarMax, so clearly both past and present purchases have been positive experiences for us. We love their wide selection of all makes and models of cars and appreciate that when we decide on a vehicle, it’s a simple, no-haggle process. We would highly recommend CarMax for any car purchase. It’s a great experience! More