CarMax

Loved how easy it was to reserve a car to test drive. Even though we had reserved a car, we were shown similar vehicles in the lot in case we wanted to take another one out for a test drive. Even though we had reserved a car, we were shown similar vehicles in the lot in case we wanted to take another one out for a test drive. More

I found Carmax very helpful and that they provide an extensive review and preparation of the vehicles they’re selling. extensive review and preparation of the vehicles they’re selling. More

It was our first experience at CarMax, we err very pleased with the treatments that we recorded from the staff and pleased to report that it made r the car shopping experience an enjoyable time. We fo pleased with the treatments that we recorded from the staff and pleased to report that it made r the car shopping experience an enjoyable time. We found a car and purchased it through the CarMax financing program. It couldn’t have been easier, More

CarMax is the much BETTER alternative for selling your old car and buying a carefully inspected preowned car! And, if you are lucky Nicole and Nicky will be your CarMax experience representatives! old car and buying a carefully inspected preowned car! And, if you are lucky Nicole and Nicky will be your CarMax experience representatives! More

They did not honor the Dealer 30 Day Warranty when the transmission failed 2 weeks later. I had owned a 2006 Nissan Quest for 20 years and was looking for a newer model. Found a 2015 Nissan Quest at CarM transmission failed 2 weeks later. I had owned a 2006 Nissan Quest for 20 years and was looking for a newer model. Found a 2015 Nissan Quest at CarMax in Oregon with 60000 miles on it. Had the car shipped to California. CarMax checked it out and found no issues. The transmission failed in the 2006 at 190000 miles so I know what the symptoms are when it starts to go bad. After driving the 2015 for some time I noticed a low speed shifting issue. Because CarMax is 40 miles from me and also I have had a long relationship with my Nissan dealer I asked them to check the issue. They did and could not get a diagnostic to fail. CarMax was aware of the issue I was having so they called the Nissan dealer and said there was a software update to the car needed. So they called me and I came in the next morning for the update. After the update they ran the diagnostics and the transmission showed a failure and needed to be replaced. CarMax wanted me to drive the car to their shop for another test and I said it is not safe for me to do that, I am 80 years old and remember the 2006 transmission failure with me sitting in a broken car for 2 hours holding up traffic until a tow truck arrived. CarMax said that they could not get a transmission from Nissan so why would I bring the car to them to get it fixed anyway. The end result is I paid for the repair and will not Recommend CarMax because they do not stand behind their word when something goes wrong. More

Dealership was not up front and honest about all of the work that CarMax had done to prep the car for sale. Major underbody work was done but not acknowledged until after the car was sold to me. Sales Ma work that CarMax had done to prep the car for sale. Major underbody work was done but not acknowledged until after the car was sold to me. Sales Manager/GM stated that they didn't have to acknowledge the work as long as it met their standards. Likened changing the front axel to changing a head light. "Do we have to tell you everything" More

I have very mixed feelings about this dealership. The sales people are very friendly, however efficiency within this dealership is not the best. I bought a car from this dealership mid January and tw The sales people are very friendly, however efficiency within this dealership is not the best. I bought a car from this dealership mid January and two weeks later am already having to take my car into the shop for a problem that is was not on the inspection list. When I called the service department, I kept getting sent straight to voicemail. I had to call the front desk and ask them to redirect me. Once I finally got a hold of the service department they couldn’t get me an appointment until about a week out. This forced me to go to the Volkswagen dealership because I couldn’t wait a week to fix my (recently bought) car. I tried getting a loaner vehicle from Volkswagen, however there was not any available at the dealership so I called carmax because I wanted to see if this is something they could provide given I was already having problems with my recently bought car. I called the business center in the morning and was told I would be called back in the afternoon. About 5pm comes around I never got a call back so I called and checked in and then was told I would be called back again within 30 min. However, again, was never called back. Finally, I got in touch with the sales man who sold me my car, Aldo, who was very helpful and apologetic for the circles I had to run through. He told me he spoke to his manager and they were able to get me a loaner vehicle and that I would get to pick it up the next day. The next morning rolls around and they called me and told me I actually can’t get a loaner vehicle because they don’t have my car in their possession. After bargaining with the manager I was able to get ONE day of a rental car comped. After this long winded story. All I can say is that I feel VERY frustrated with the efficiency of Car max. I felt like I ran in circles for days to get answers and to get help and nobody knew what to tell me. One thing I will say is that my sales associate Aldo was very helpful and the only person I talked to that seemed genuinely urgent and willing to help me. More

I enjoyed everything about this experience. Both the processes of getting an offer for my car and finding a car to purchase were clear and fast. I especially appreciated the ten day return po Both the processes of getting an offer for my car and finding a car to purchase were clear and fast. I especially appreciated the ten day return policy since I decided to return the first car that I bought and replace it with another choice. Both of the employees with whom I worked were excellent...in fact, provided service above and beyond what would reasonably be expected. The were professional, prompt and pleasant in all ways. I will certainly recommend both of them to friends. More

The girl that helped me was nice. Got the car I wanted fast and easy! Got the car I wanted fast and easy! More