CarMax

I am not sure. I have had this car for less than 1 month and I have had one issue after another. I explicitly asked if the car was serviced. I was told yes. but app I have had this car for less than 1 month and I have had one issue after another. I explicitly asked if the car was serviced. I was told yes. but apparently, the service didn't check some basic things like brake fluids. and from the next service date, I am not very sure if the car was indeed serviced before it was sold :( More

Very disappointed in the whole process. I reserved a vehicle for a 24 hour test drive & it was delivered to the Capitol Car Max on a Thursday. I got a text on Thursday saying the vehicle ar I reserved a vehicle for a 24 hour test drive & it was delivered to the Capitol Car Max on a Thursday. I got a text on Thursday saying the vehicle arrived & someone would be contacting you to schedule your test drive. Two days later on Saturday I got a text while I was in the emergency room with a ruptured appendix. The text asked if this was a good time to to chat about scheduling your test drive. I said no its not I'm in the emergency room, I'll let you know when I'm available. I got admitted to the hospital, the next day I sent a text that I was in the hospital & could they hold the reservation until later in the week when I get out of the hospital, no response. The next day I checked online & the reservation was gone. I called & talked to Jozell & they could reserve the truck again. The following Saturday I made an appointment for 3pm to pick up the vehicle for the 24 hour test drive. We arrived at 3pm & were told there was nobody available to help us, they said it would be about a 30 minute wait. After 30 minutes a lady said she could help us. as we were going to her desk, she said she needed to fix her fingernail, so we waited 5 minutes for here to fix her fingernail. She finally came out & seemed to have a bit of an attitude, like we were an inconvenience to her. We were going through the paperwork & she asked for our insurance which I provided my insurance card, but she said we needed to provide the declaration for our insurance. I never saw anywhere on your web site or was told by anyone that we needed to provide the declaration for our insurance only proof of insurance. You should update your web site if this is the case. We asked to talk to a manager & the lady disappeared & a manager showed up to explain the insurance issue, she apologized about needing the insurance declaration. She then had Nicky help us, he was very helpful & we finally picked up the vehicle. We ended up purchasing the vehicle, but somehow the finance person over charged us $897 in registration fees, which we got a refund check 2 weeks later. I was extremely disappointed in the Car Max process. Several people we interfaced with seemed like they had no customer service skills. More

Solman was very helpful and walked us through the process of everything with my car of everything with my car More

Excellent customer service, friendly customer support, there was a mistake and CarMax management team took action fixing the issue there was a mistake and CarMax management team took action fixing the issue More

I love CarMax for the simplicity of purchasing a vehicle. There was a delay getting my car because of an issue with the odometer. Their communication wasn’t the best, requiring me to call on a daily basis There was a delay getting my car because of an issue with the odometer. Their communication wasn’t the best, requiring me to call on a daily basis to get updates. All in all it was a good experience and I got my car More

It was a pleasure working with the team at CarMax San Jose. Daja made the experience wonderful! Jose. Daja made the experience wonderful! More

Best car buying experience. No haggling. Got to test drive what I thought I wanted. Sales people are to the point, i.e. efficient. Wow. Will probably only buy this way from No haggling. Got to test drive what I thought I wanted. Sales people are to the point, i.e. efficient. Wow. Will probably only buy this way from now on, if I buy another car. More

Pass you off to 5-6 associates during an attempt to buy a car, don’t return calls , don’t inform that the person at the end of the line is not in the dealership, buck responsibly for issues to the next or la car, don’t return calls , don’t inform that the person at the end of the line is not in the dealership, buck responsibly for issues to the next or last guy. If there are issues discovered by the VW dealership, “oh well! Too bad, it’s on you!” The ONLY positive is the 10 day return so when you find that $2,500 worth of basic maintenance needs to be done (not by them!) I bought a car with them in 2024. All was great. A totally different experience for a horrible experience. More

This is the second time I have purchased an automobile at this location. They have been very good to work with I would highly recommend them to purchase your next car. this location. They have been very good to work with I would highly recommend them to purchase your next car. More

Great experience, the Carmax team was easy to work with. Salman was great as our advisor. Was able to use my credit union pre-approval via getting approved with Carmax and sending buyers order to my Credi Salman was great as our advisor. Was able to use my credit union pre-approval via getting approved with Carmax and sending buyers order to my Credit Union. Be aware, Carmax will try to secure funding when buying and that rate might not be the most competitive rate. Suggest to work with credit unions and shop around for best rate. More