CarMax

I flew to Philadelphia to purchase a BMW convertible. The first thing I notice was undisclosed damage to the front bumper. Their response was it was not their fault and they refused to do anything abou The first thing I notice was undisclosed damage to the front bumper. Their response was it was not their fault and they refused to do anything about it. The time to purchase the car was 10 times longer than it should have been. For the life of me I am not sure why they intentionally drag out the process. I drove the car home 8 hours and when I went to remove the front CARMAX advertising plate they installed I realized the idiots put 6 screws into the bumper to hold it on. I called them the next morning and was told they do that to all of their cars and they suggested I put it back on the front bumper. I told them there was no way in xxxx I was going to advertise for them. I had a car detailer remove their darn stickers off the truck as well. More

Showed up to a scheduled test drive to a car with a dead battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car battery. Made a reservation 3 days ahead of time, confirmed reservation with their call center the day before, drove two hours to test drive the car and show up and it has a dead battery. They claim they have to send it to the dealer to have the battery replaced and it would take around two hours. Expected us to sit there and wait for the car to come back. Worst incompetence I’ve ever experienced with a car dealer. Highly highly recommend AVOIDING carmax and all their shenanigans More

No Service I purchased a car in Nov 2018. The navigation SIM card did not work, it has been back twice still does not work. The car broke down two days age and n I purchased a car in Nov 2018. The navigation SIM card did not work, it has been back twice still does not work. The car broke down two days age and no one from service would answer the phone for two days. I finally drove to the dealership to schedule a tow/service call only to be told they were aware the calls were not getting thru. The only reason I give this dealership one star is the sales woman and service tech were polite and professional other than that the single worst consumer experience I have ever had. More