CarMax

Easiest car buying experience I have ever had. Salesman was very professional and took care of any problems with the vehicle. Salesman was very professional and took care of any problems with the vehicle. More

Our purchasing experience at CarMax Fort Worth was simple, straightforward, and hassle-free. The staff was helpful throughout the process, and we felt that our 2025 Lincoln Nautilus was a good deal. O simple, straightforward, and hassle-free. The staff was helpful throughout the process, and we felt that our 2025 Lincoln Nautilus was a good deal. Overall, we really like the vehicle and hope to keep it. However, shortly after bringing it home, we discovered a few concerns that made us question whether the vehicle received a complete inspection and detailing before delivery. The biggest issue is an oil-based odor or residue that appears to have soaked into part of the carpet or upholstery. We hired a professional detailer at our own expense to steam-clean the seats and carpets in hopes of removing the smell. We understand the vehicle had arrived from Illinois less than 24 hours before we purchased it, so there may not have been enough time to fully prepare it. We also noticed that the oil-life indicator was at only 28%. The oil appeared brown and looked like it was due for a change. In addition, the windshield washer fluid reservoir was completely empty. These items left us concerned that the vehicle may not have received a thorough pre-delivery inspection. We have also been unable to locate the factory five-digit keyless-entry code. A member of the finance team tried to assist us, but we could not find the code card or any documentation containing it. The vehicle is being taken to Lincoln so these items can be addressed. Our main concern remains the odor. We are hopeful that the professional cleaning resolves it, but if it does not, we may have to consider returning the vehicle. The buying process itself was easy and pleasant, and we appreciate the assistance we received from the CarMax Fort Worth team. We are hoping CarMax will work with us to resolve these post-purchase concerns and possibly assist with the detailing expense. More

They were very good. We waited a little while to get with a salesperson but when we did, it went great. We waited a little while to get with a salesperson but when we did, it went great. More

Everything was smooth and easy and the representatives at the dealership were all really awesome the dealership were all really awesome More

Gather round, future car buyers, because I have a tale. Pour something strong. I saw my dream car — a BMW Z4 — advertised twenty minutes from my house at CarMax Texas Stadium in Irving. I came, I saw, I Pour something strong. I saw my dream car — a BMW Z4 — advertised twenty minutes from my house at CarMax Texas Stadium in Irving. I came, I saw, I financed. Walked out a happy man, ready to sing CarMax's praises from the rooftops. The car failed within 48 HOURS. It then sat in their service bay for OVER A MONTH. What followed was six weeks of being ignored, passed off, and ghosted; six weeks of manufactured deadlines designed to pressure me; six weeks of being told the part I needed was on worldwide backorder with no timeline whatsoever. Plot twist: I — a guy with Google and a working phone — found the part myself, at a parts supplier in Washington State. I was told, essentially, to stop being silly and let the grownups who know the car biz keep looking. Then that same unfindable part magically materialized in the hands of Will, the service manager, WHILE I WAS ON THE PHONE WITH HIM. The BMW Continuum works in mysterious ways, apparently — mostly when a customer starts quoting Texas consumer protection law. And Will's grand finale, after six weeks of this circus? It might maybe possibly be done tomorrow. No commitment. No apology. A wishy-washy shrug at the finish line of a marathon THEY made me run. So I asked for the bare minimum gesture of goodwill — a year of oil changes, or a second key so I could actually program my own car. Oh, only Caleb, the general manager, can approve that. Great, let me talk to Caleb. Caleb's on vacation. We don't know when he's back. The buck stops nowhere. It just goes on holiday. Their legal team? Took TWO WEEKS to respond, only to hand me the exact same answer they'd given two weeks earlier. That's not diligence, that's a stall tactic with a law degree. And the damage isn't just time. Because they sold me a car that immediately died, I had to explore other financing — credit pulls that hurt my score so badly that CarMax's OWN finance partners then told me my credit was no good. No good for a new loan, but perfectly good enough to keep making payments on the broken car they sold me. Make it make sense. One genuine bright spot: Paola in Customer Relations at the home office, who fought for me inside a machine seemingly designed to prevent anyone from helping anyone. She deserves a raise and hazard pay. She is a hostage of the same siloed dysfunction the rest of us are — a company where no one can authorize anything, everyone defers to someone unavailable, and departments refer to each other as outside partnerships. That's not a business, that's a hostage situation with a logo. I spent my career running customer operations for companies on three continents. I know what good service looks like. I know what broken operations look like. This is the latter, wearing the former's name tag. My car is allegedly, maybe, possibly fixed. My complaint is not. If you shop here: document everything, know your rights under the Texas DTPA, and pray your car doesn't break — because if it does, you'll need the patience of a saint and the persistence of a debt collector to get anything resembling accountability. One star, and honestly, that star belongs to Paola. More

I really enjoyed that most of the paperwork was done before I got to the dealership. The customer service was superb from start to finish. Will come back to buy another car. before I got to the dealership. The customer service was superb from start to finish. Will come back to buy another car. More

I am beyond thankful & I cannot recommend CarMax enough! I spent about 4 months on their website researching different cars, comparing options, and getting pre-qualified because I wanted to make sure I foun I spent about 4 months on their website researching different cars, comparing options, and getting pre-qualified because I wanted to make sure I found the right fit and didn’t settle. In the end, I walked away with the literal PERFECT car for me. A huge thank you to Cindy — she truly made this experience what it was. She actually listened to what I wanted instead of trying to push me into something just to make a sale. She was incredibly patient, answered all of my questions, and never made me feel rushed or pressured. I appreciated that she respected my timeline and helped me feel confident every step of the way. Buying a car can be stressful, but Cindy made it feel exciting and easy. If you’re someone who wants to feel heard and supported instead of pressured, definitely ask for her. Thank you CarMax and Cindy for helping me find exactly what I was looking for! More

I was in and put of there within a hour. Most places you are in there for hours buy they had everything taken care of. Only thing that made it last longer was I put more money down and the p Most places you are in there for hours buy they had everything taken care of. Only thing that made it last longer was I put more money down and the paper was already done before I got there. She answered all the questions clearly. Very transparent about all the questions I had. More

I can thank Aqua enough for the wonderful job she has done in helping me find a car. done in helping me find a car. More

Blaine was the salesman I used and he was so efficient in he purchase of my auto we decided to buy a second vehicle also. Everything was done very quickly and very professional. Carmax is the only one i he purchase of my auto we decided to buy a second vehicle also. Everything was done very quickly and very professional. Carmax is the only one i use for purchasing autos from. We have purchased 4 vehicles from carmax over the years. I can't stand the run around you get from a dealership More