CarMax

Shakeel was excellent and explained the entire process clearly. was also available when called for questions. clearly. was also available when called for questions. More

This was my second experience with CarMax at the Plano, TX facility over a 16 year time frame. Consistency between visits was important to me. Professional throughout the path of sale and purchase. TX facility over a 16 year time frame. Consistency between visits was important to me. Professional throughout the path of sale and purchase. More

Such a relaxed and peaceful environment. I like the ho hassle pricing and willingness to make the sale happen! Our salesman, Marquis, was excellent at presenting the car and options and answ I like the ho hassle pricing and willingness to make the sale happen! Our salesman, Marquis, was excellent at presenting the car and options and answering questions. I have already highly recommend your store for truth in advertising and not wasting my time!! More

I prequalified before I got there and everything went smooth. Marquis was a good salesman smooth. Marquis was a good salesman More

⭐️⭐️⭐️⭐️⭐️ Excellent Service at CarMax Plano! I had a wonderful car-buying experience at CarMax Plano. Mr. Rick was extremely patient, professional, and kind. He explained everything clearly, an I had a wonderful car-buying experience at CarMax Plano. Mr. Rick was extremely patient, professional, and kind. He explained everything clearly, answered all my questions, and made the whole process easy and stress-free. Highly recommend this location and Rick’s great customer service! More

Customer service has been great! They are outstanding in customer service and taking care of customers needs/wants and making you happy. I had to return a vehicle outside of my 10 da They are outstanding in customer service and taking care of customers needs/wants and making you happy. I had to return a vehicle outside of my 10 days and they definitely took care of me to get me into another vehicle no questions asked. I had a good expywoth all of the sales team involved as well as upper management. The Denton and Plano team were both great to work with. However to be fully transparent, the vehicle I had to return had issues from the first couple of days that made me uneasy and no longer wanted to keep that vehicle. They were great about letting me return the car ,and offered to put me into a loaner while getting that car fixed.I declined and decided to go with another vehicle. The vehicle I was interested in was located in Oklahoma, and I am in Texas so they covered the shipping fee to get it here. I love my new car but it too had issues right after I bought it (motor mounts and some fuse issues) but they are taking care of this for me and have provided a loaner vehicle while mine is being serviced. More

Greg was great at helping with my car getting serviced- but one of my rear view mirror accessories got broken and i was not informed. but one of my rear view mirror accessories got broken and i was not informed. More

My first experience with CarMax! Rick was an excellent salesman….Friendly, personable and efficient. We’ll shop again😊 Rick was an excellent salesman….Friendly, personable and efficient. We’ll shop again😊 More

Very smooth quick transaction. Reserved vehicle and had it sent to my local dealer. Greeted by salesman and completed test drive. Was pre approved and paperwork was seamless. In an Reserved vehicle and had it sent to my local dealer. Greeted by salesman and completed test drive. Was pre approved and paperwork was seamless. In and out within 2 hours. Addressed a minor concern quickly. More

Fantastic experience. Process was easy and straight forward. Really enjoyed working with everyone involved in our transaction. Process was easy and straight forward. Really enjoyed working with everyone involved in our transaction. More