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CarMax

Plano, TX

not yet
rated
4 Reviews

4448 W. Plano Parkway

Plano, TX

75093

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4 Reviews of CarMax

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March 05, 2021

"I bought 2013 bmw love the car bought car was never..."

- rayvernon545

I bought 2013 bmw love the car bought car was never service all the se people straight lied to me now brake brake replace bad customer service

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Recommend Dealer
No
Employees Worked With
My not work there
December 24, 2014

"If I could rate lower I would."

- MackLong

This is by far the worst experience I have had with the purchase and moreover the service at CarMax. You sold me a car with a bent sub frame and multiple other issues. I returned the car twice to have repairs done. The first visit my car was returned with a few of the items repaired but they pulled the car onto a curb and claimed that’s what the front splitter is for on a sports car. The second visit a few more small items were repaired but I still have a low engine knock and a safety gear switch damaged as well as squeaking brakes. I had to prove the window seal was leaking water by purchasing a bottle of water and showing the service personnel as well as a series of photos and videos for multiple other issues. Message me for details, photos and videos taken during my experience. long_mackatyahoo.com You will think twice before you purchase or have your auto serviced here.

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Recommend Dealer
No
Employees Worked With
Mike and Eli
February 05, 2013

"Rick was very helpful in the beginning we went in for an..."

- anerechu

Rick was very helpful in the beginning we went in for an appraisal on a vehicle we had bought previously at another carmax. It was time for an upgrade. We looked at vehicles that were comparably equipped to our current vehicle. After some time we went back to find our appraisal offer. It was way lower than expected. This pushed us into a range that we did not want to be in. Rick said he had one that would meet our needs and price level. What he brought back was not what we wanted. He got a little upset when it was apparent we were not wanting a test drive. I understand that we had taken up about 45 minutes of his time at that point but, I do not appreciate being pushed into something I was not interested in.

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Recommend Dealer
Yes
Employees Worked With
Rick
May 11, 2009

"Me and the wife were looking for a 06 Pilot and was using..."

- wgqual

Me and the wife were looking for a 06 Pilot and was using a outside financing source. We looked at Carmax as i have bought 3 cars from them before. They had one Pilot we liked but we found one that we liked better at another dealer. Well to make a long story short we decided to "try" to see if the other dealer could beat what we already had arranged on our own. Their "final" offer after 2 hours of going back and forth and made out to be a fool was 19.58% interest..HAHA we walked quickly In the mean time Barry called from Carmax as we had filled out some info online and said we got you approved and the interest rate was 2% better than the one we had gotten on our own and it was with the same bank!!! Also no down payment. PS The total cost at Carmax WITH the 3/36000 extended warranty was cheaper than the other dealers vehicle price without TTL and with the same features just different color. Total time in Carmax for our new Pilot just at an hour!! If you are looking for a great car and a fun buying experience please see Barry at Carmax in Plano!!! Great job Carmax

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Recommend Dealer
Yes
Employees Worked With
Barry
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