CarMax

Despite the numerous terrible things I've heard about Carmax I decided to give them a try in an attempt to sell my mothers Lexus GX470 and purchase a smaller more economical vehicle all through the same Carmax I decided to give them a try in an attempt to sell my mothers Lexus GX470 and purchase a smaller more economical vehicle all through the same dealership. I will not name the salesman I dealt with online as I don't believe he deserves called out by name and quite frankly all the sales reps at that dealership seemed similar. While not unfriendly, the salesman seemed to treat me almost as a waste of time. While their appraisal team appraised my vehicle the salesman took me for a walk to check out some of the vehicles I was interested in as my mother is handicapped and cannot make these journeys herself. He did offer to open allow me to inspect each vehicle I inquired about and but did not offer any extra information on any vehicle and wasn't able to answer specific questions. Upon returning to his office he showed me the offer Carmax was willing to pay for my vehicle which was $16K. Even in poor to fair condition this vehicle should garner a minimum of 21K. Everyone has their own opinion on the condition of their own vehicle but objectively I would consider my vehicle to qualify somewhere between good and very good on the KBB scale. Granted Carmax makes it clear they use "auction price" when appraising vehicles, but lowballing me 5K only to flip a profit on it seems like something Carmax claims they do not do in their mission statement. In closing, Carmax is a sham. You get the same pressure to buy (i.e. "What would it take for you to drive away in this car today?"), but don't even get a chance to attempt negotiating a better deal. I will never recommend Carmax to anyone. Purchasing a vehicle should be an exciting experience, these people prey on the fears others have of negotiating. More

Don't waste your time with any carmax. Most of my friends have bought cars from carmax and each one of us have regretted it. I bought a car and had a problem immediately with the brakes. They kept it for a f have bought cars from carmax and each one of us have regretted it. I bought a car and had a problem immediately with the brakes. They kept it for a few days and said it was fixed but the moment I drove it off the lot I had problems. I drove to a chevy dealership right next to my house and the problem was fixed within a hour. Carmax wasted my time and my money. And you know what carmax offered? $400 worth of free services...This service was free and I had a horrible time, what do you think more free service would do for me. Use anyone but carmax... More