CarMax

Staff was friendly and knowledgeable. Documentation has been awful. Indiana BMV registration, which was only supposed to take "a few weeks" has now been tied up for over five. I also atte Documentation has been awful. Indiana BMV registration, which was only supposed to take "a few weeks" has now been tied up for over five. I also attempted to setup my new car payments and have no record of my CARMAX account number. Not in my signed documents or any "Welcome Letter" that was supposedly sent to my email. When I I asked about it the day I signed, I was told that I would have all the info I needed by the time 45 days rolled around. My fault. More

I brought my car to CarMax service because the pre-collision system warning said the system was blocked. The technician said he fixed the issue, and the appointment took about an hour. Unfortunate pre-collision system warning said the system was blocked. The technician said he fixed the issue, and the appointment took about an hour. Unfortunately, after driving home for only about 20 minutes, the same warning light came back on the dashboard and it is still there. The problem was not actually fixed, which was very disappointing after spending the time bringing the car in. What makes this even more frustrating is that it takes me over an hour to drive there, and I have to take time off work for these appointments. It is very inconvenient for me to make another trip again for the same issue. I hope they will make it right this time and properly fix the problem. More

My experience with this dealership was very good. I purchased an 2025 Nissan Sentra. Even though there was a lot of paperwork they make the process go fast. I was helped by Sandra and she helped me t I purchased an 2025 Nissan Sentra. Even though there was a lot of paperwork they make the process go fast. I was helped by Sandra and she helped me through the whole process and answered my questions. She was patient with me and wanted to make sure everything was good before I left the dealership with the car. More

Very nice and well organized. It was busy at the time of our appointment by everything went off on time. Our sales person was very prompt, knowledgeable and easy to work with. It was busy at the time of our appointment by everything went off on time. Our sales person was very prompt, knowledgeable and easy to work with. More