CarMax

Purchasing was a breeze but I was missing two front tow hook covers and it has been over a month. I haven’t heard back if they have been ordered or are available to pick up. I last spoke to someone on Apri hook covers and it has been over a month. I haven’t heard back if they have been ordered or are available to pick up. I last spoke to someone on April 27. More

we ordered the car through another car max, they did a great job processing the order and we love the SUV great job processing the order and we love the SUV More

Carmela at Fresno was amazing and I never leave a review. Extremely helpful and thoughtful Extremely helpful and thoughtful More

Tatiana worked very hard to get me a deal, it was exhausting and took all day. exhausting and took all day. More

We got a very fair deal on our trade-ins (2 vehicles), and applied this toward a very fair deal on a nice new car. The whole process did take a long time, but everyone was pleasant to deal with, and the and applied this toward a very fair deal on a nice new car. The whole process did take a long time, but everyone was pleasant to deal with, and the paperwork was pretty simple. More

I am very upset. This place is so unorganized, they are only nice if you’re buying a car! Don’t go here This place is so unorganized, they are only nice if you’re buying a car! Don’t go here More

Overall good, but on our first try at a test drive our one-hour appointment was delayed by at least one hour, so we were forced to cancel. Next time went fine and we bought the car. one-hour appointment was delayed by at least one hour, so we were forced to cancel. Next time went fine and we bought the car. More

I enjoyed shopping with CARMAX . The agents on the phone were very courteous and knowledgeable listened to my needs they also took their time to see what my budget was and were conce The agents on the phone were very courteous and knowledgeable listened to my needs they also took their time to see what my budget was and were concerned if my needs that meant a whole lot to me . They were patient and did not rush my decisions and also scheduled me an appointment so when I got to Fresno everything went smooth even the agents at the store were friendly. I thank you CARMAX will recommend you to friends and family. More

The service was great and always fast I want to shout out Rene what a pleasant experience working with him Sophia and Paris appreciated his help 🙏🏾😊 Rene what a pleasant experience working with him Sophia and Paris appreciated his help 🙏🏾😊 More

My experience at this CarMax location was far below expectations. From the beginning, the sales representative, Cheryl, created confusion throughout the contract process. Instead of providing clarity, expectations. From the beginning, the sales representative, Cheryl, created confusion throughout the contract process. Instead of providing clarity, she made the transaction more complicated than it needed to be. The situation became so unmanageable that I decided to bypass her entirely by applying for financing online and using CarMax’s expedited service. However, even after removing her from the process, Cheryl continued to interfere. She canceled appointments I scheduled through the system and disrupted the backend of my deal, which ultimately delayed the delivery of my vehicle by an entire day. Her actions appeared motivated by a desire to receive credit for a sale she did not meaningfully contribute to. What made the situation worse was management’s response. Despite my repeated requests for a different salesperson, I was told I had to finalize the purchase with Cheryl. This left me feeling unheard and unsupported as a customer. Based on this experience, I would not return to this location for future purchases. More