CarMax

My experience at this CarMax location was far below expectations. From the beginning, the sales representative, Cheryl, created confusion throughout the contract process. Instead of providing clarity, expectations. From the beginning, the sales representative, Cheryl, created confusion throughout the contract process. Instead of providing clarity, she made the transaction more complicated than it needed to be. The situation became so unmanageable that I decided to bypass her entirely by applying for financing online and using CarMax’s expedited service. However, even after removing her from the process, Cheryl continued to interfere. She canceled appointments I scheduled through the system and disrupted the backend of my deal, which ultimately delayed the delivery of my vehicle by an entire day. Her actions appeared motivated by a desire to receive credit for a sale she did not meaningfully contribute to. What made the situation worse was management’s response. Despite my repeated requests for a different salesperson, I was told I had to finalize the purchase with Cheryl. This left me feeling unheard and unsupported as a customer. Based on this experience, I would not return to this location for future purchases. More

I was provided great service staff was very friendly and courteous. Great experience overall no issues courteous. Great experience overall no issues More

I was happy and pleased to find among the great variety of automobiles at the Fresno carmax I found my new car. of automobiles at the Fresno carmax I found my new car. More

I looked on the Internet and put it in the parameters of the truck I was looking for I found one fairly quickly. A 2018 Chevy Colorado. I requested that it be held at the Fresno California location until the truck I was looking for I found one fairly quickly. A 2018 Chevy Colorado. I requested that it be held at the Fresno California location until I could go through my credit union to get the preapproval I arrived at the appointed time and a very clean nice facility and was greeted with a very nice professional sales person. I'm sorry I do not recall her name at this point. I had a heart attack earlier this week and my memory is just not what it should be. So I apologize. My wife and I took the vehicle for a test drive. It met our expectations. The wait for the paperwork to be done was quick and seamless. And so far we are completely happy with our purchase. We will return for another vehicle later this calendar year. Thank you. More

Dealership when above and beyond to help me get my first car after 2 days of technical difficulties. car after 2 days of technical difficulties. More

Everyone was friendly and helpful. They assisted in whatever you asked them with a good attitude. They assisted in whatever you asked them with a good attitude. More

We sold a vehicle and purchase another one from Car Maxx, we have bought and sold at least 4 cars with Car Maxx. Anward Paz the gentlemen who helped us purchase the new car was amazing and always available we have bought and sold at least 4 cars with Car Maxx. Anward Paz the gentlemen who helped us purchase the new car was amazing and always available when we had questions or concerns. He was amazing!!! More

Steve was so kind and patient. He explained everything and had great knowledge. I referred my coworker to him and anyone else looking for a vehicle. He explained everything and had great knowledge. I referred my coworker to him and anyone else looking for a vehicle. More

Working with this dealership was smooth and easy. My agent was extremely helpful and found me the perfect car. And they kept me informed about the next steps. I would definitely recommend this compan My agent was extremely helpful and found me the perfect car. And they kept me informed about the next steps. I would definitely recommend this company for your next purchase. More

Everyone is a delight to work with at Carmax. But Sarahna goes above and beyond to say the least. She stayed with me and put up with my picky choices, and lengthy decisions. I couldn’t have been But Sarahna goes above and beyond to say the least. She stayed with me and put up with my picky choices, and lengthy decisions. I couldn’t have been this happy without her. More