CarMax

Quick. From first phone call to receiving the key to my car took less than four hours!! :-) thanks CarMax From first phone call to receiving the key to my car took less than four hours!! :-) thanks CarMax More

Very friendly and easy to work with . They gave me a great offer for my trade in They gave me a great offer for my trade in More

I recently purchased a car from CarMax in Wichita, and I’m very happy with how everything turned out. There were a few glitches during the process, which can happen with any big purchase, but what real I’m very happy with how everything turned out. There were a few glitches during the process, which can happen with any big purchase, but what really stood out was how they were handled. My salesperson, Frank, went above and beyond to make sure everything was taken care of. He was patient, communicative, and genuinely committed to making sure I felt comfortable and confident every step of the way. Whenever an issue came up, Frank stayed on top of it and followed through until it was resolved. That level of customer service made a big difference to me. Instead of feeling frustrated, I felt supported and valued as a customer. Buying a car can be stressful, but thanks to Frank and the team at CarMax in Wichita, the transaction ended up being a positive experience. I drove away happy and confident in my purchase. I would recommend working with Frank if you’re shopping at CarMax in Wichita! More

It was the best at-dealership experience I and my family have ever had. We will certainly return. have ever had. We will certainly return. More

Too many surprises after the fact. Weren't told about the application fee until we were closing. $695. is not a small amount to spring on us at the closing. The car has a feature t Weren't told about the application fee until we were closing. $695. is not a small amount to spring on us at the closing. The car has a feature the it adjusts for two drivers. we didn't find out there was only one key fob until we were ready to drive out the door. So far we haven't figured out how to get one for the second driver. We weren't told until we closed that the car had a Florida title that we now have to jump through hoops to get our title. We bought it in Kansas and it should have been a Kansas title. Not one of these things was represented until we were doing the insane amount of paperwork (also ridiculous) to get the car. More

This is our fourth vehicle purchased at Carmax from KaLyn, our salesperson. She’s awesome and made the purchase seamless and so very easy! KaLyn, our salesperson. She’s awesome and made the purchase seamless and so very easy! More

I had a great experience at CarMax. I had been to another dealership where I felt pressured, but when I walked into CarMax, I really felt like the focus was finding the right car for me I had been to another dealership where I felt pressured, but when I walked into CarMax, I really felt like the focus was finding the right car for me. Paul answered all my questions and guided me to my purchase of a Nissan Rogue. The Rogue was my fifteenth test drive and the last, thanks to Paul and CarMax! More

It was fast to get in and out. I told the salesperson that I had custom license plate that I wanted to swap from another vehicle. He did not inform me that in order to swap the I told the salesperson that I had custom license plate that I wanted to swap from another vehicle. He did not inform me that in order to swap the license plate my other vehicle had to be sold first. I wasted the day at the DMV. Had he informed me of this small detail I would have opted to have for CARMAX take care of this for me More

Considerate, friendly, respectful, understanding, willing to take the time to explain something you may not understand. And this applies to all staff we came in contact with. to take the time to explain something you may not understand. And this applies to all staff we came in contact with. More

Everyone was very helpful and nice. I appreciate it. Even short staffed they had great moods. I appreciate it. Even short staffed they had great moods. More