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CarMax
Fairfield, CA
53 Reviews
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53 Reviews of CarMax
October 16, 2026
Not happy to find out that the oil was never changed as the computer system showed that the oil is only at 38% in the good and needs service soon and I was supposed to bring it back to show that the windsh the computer system showed that the oil is only at 38% in the good and needs service soon and I was supposed to bring it back to show that the windshield is broken in another place and that when the lights from the sun hits it it’s as bright as a diamond in the sun and the headlights at night show up like a starry night and really the whole windshield should be replaced as it is a hazard and distractions.and traveling is a loss of time and money and gas that I had to turn around to get filled.and I need to look into the noise when I back up and break as well as I don’t think there’s was a multi point inspection as claimed the computer is the only proof that the oil was never changed or the car was no washed and other damage that was not noticed inside until after I had done some cleaning.and it like it was covered up with something that made the damage from being seen but my overall experience was very good and smooth and when I have the money I need to change the windshield as it has a chip in two different places and I know for sure that the one chip was never repaired and will continue to crack so that I need to replace the windshield. And I was told that the other chip was repaired but I have had these problems before and the repair was complete and clear and it doesn’t show that it was fixed like I was told. As the oil quality is only 38% to the good. And when I wash the car it destroyed my 100$ car brush with the grease that was built up on the car and it was never washed before handling it over so I am definitely disappointed that I was lied to that I was told that this things were done More
by eric.m.tudor624
Employees Worked With
Isaiah Padilla
June 06, 2026
The purchase went fairly smooth and Hammond did a great job. However, a few comments / critiques are necessary: 1. The final paperwork took way too long. Even though I submitted all my information onlin job. However, a few comments / critiques are necessary: 1. The final paperwork took way too long. Even though I submitted all my information online beforehand and was pre-approved for the loan, it still took 3 hours to complete the transaction! 2. After final completion, we had to request the bow on the car for photos! They forgot to put it on the car. 3. We had to wait a long time for the car to be ready. They kept telling us it was being prepared. But when we finally got the car, the inside windshield was dirty, the side mirrors were smudged up, there were stale cookies stashed in the cup holder area and the rear wiper was the wrong size; it was tool long and was hitting the top of the window frame. (I am still waiting for that to be corrected) So if anyone is paying attention, some work must be done to make improvements at this CarMax. More
by dnbharrin
Employees Worked With
Hammond
May 18, 2026
Service at this CarMax location was good. I was greeted right away, didn’t have to wait for my appointment, and the staff were friendly and helpful. The test drive went smoothly, and the purc I was greeted right away, didn’t have to wait for my appointment, and the staff were friendly and helpful. The test drive went smoothly, and the purchase process was fairly easy. However, plan on spending at least 3 hours there from arrival to leaving with the car. I’m giving only 3 stars because of a big issue with the vehicle. CarMax did a great job hiding the smell of cigarette smoke. When I bought the car, I didn’t notice it right away. I went on a short vacation, and by the time I got back, the odor was very strong. I also found cigarettes under the seat. The listing never mentioned it had been smoked in. Since I was past the 10-day return window, they said there wasn’t much they could do. After showing my receipt, they offered a $250 credit voucher (most odor removal fees are $500+ and a free cabin filter replacement (worth about $30). The manager, Paul, was not helpful. He basically made fun of me for not noticing sooner and implied that I might have smoked in the car myself. All in all I love the car and the service was good, but hiding something like that made me walk away with a bad taste in my mouth. I really like the car and the service was solid overall, but hiding the smoke issue left a bad taste in my mouth. Advice for buyers: CarMax usually provides a good experience and will take care of you within the 10-day window. However, they don’t always disclose odors (and they can mask them well). Don’t take a long trip right after buying—inspect the car thoroughly and be ready to return it quickly if needed. More
by Will
Employees Worked With
Paul
May 09, 2026
We have purchased several vehicles from Carmax over the years and have found consistently excellent service and a good selection This latest visit the dealership seemed busy and possibly understaffed but years and have found consistently excellent service and a good selection This latest visit the dealership seemed busy and possibly understaffed but it was still a good experience We are planning to purchase our next vehicle from Carmax when the time comes in a couple of years More
by Stephentodd
Employees Worked With
Cannot remember names
