CarMax

Sherry and Paris were very helpful and friendly answering all my questions. The process was very smooth. all my questions. The process was very smooth. More

My experience was by far the best car buying experience I’ve ever had. My customer service rep. Isaiah was by far the most professional, calm, not pushy, friendly knowledgeable person you could have. He sh I’ve ever had. My customer service rep. Isaiah was by far the most professional, calm, not pushy, friendly knowledgeable person you could have. He should be in management. He has excellent people skills. More

Efficient, trustworthy, professional, and great price for the car! The entire process was wonderful! Happy! the car! The entire process was wonderful! Happy! More

Very impressed with how the staff (led by Rickey) were in constant touch and sensitive to our choices. No pressure, a willingness to check when they didn't have a clear answer to a question, and great accoun constant touch and sensitive to our choices. No pressure, a willingness to check when they didn't have a clear answer to a question, and great accountability. More

My sales person made buying my car super easy I would 10 out of 10 recommend 10 out of 10 recommend More

Experience was pleasant and stress free, excellent customer service, would definitely come back to the dealership customer service, would definitely come back to the dealership More

Great experience at CarMax. This is my 2nd vehicle I purchased at this dealership. Very knowledgeable and helpful staff This is my 2nd vehicle I purchased at this dealership. Very knowledgeable and helpful staff More

Wasn't quite sure what to expect, but our experience was fantastic! We were greeted immediately and introduced to Ocean. She was reasonable, professional, encouraging and a joy to work with. We left with a fantastic! We were greeted immediately and introduced to Ocean. She was reasonable, professional, encouraging and a joy to work with. We left with a car we didn't know we needed and love. I would recommend CarMax. More

Staff was nice but not knowledgeable about the car I wanted to buy would not go to this dealer again. I wanted to asked questions, but they did not know much about the car. If it was not for the invent wanted to buy would not go to this dealer again. I wanted to asked questions, but they did not know much about the car. If it was not for the inventory manager who finally helped me, I would not have purchased this vehicle. I purchased a truck from the CarMax in Fremont and I thought they were much better with customer service. More

Fourth vehicle we bought from Carmax. We are happy of the service and experience so far. We bought a Toyota Prius HEV this time. The only off thing we experienced was the car keys. They a We are happy of the service and experience so far. We bought a Toyota Prius HEV this time. The only off thing we experienced was the car keys. They advertised there were 2 car keys for the vehicle but they only handed us one. We bought the vehicle and paid in full. We reached out to the office, Jade replied to us and was kind and helpful. She told us that service dep will reach out to us for the next steps of the process in a couple of days, as it was advertised so will be getting the second key. That was 8/23/25 and we are almost 2 weeks and no words from service dep yet. We may need to reach out again and follow up. I hope Carmax will not advertise it if it's not true, re: car keys. More