CarMax

I loved every bit of my experience there. I was able to get helped right away and my salesman, Jordan, was so helpful, nice, just absolutely awesome. Thank you! I was able to get helped right away and my salesman, Jordan, was so helpful, nice, just absolutely awesome. Thank you! More

The sales rep Debbie was phenomenal. She was respectful, professional, and made you feel important. Even when double booking my appointment she balanced both clients feel taken care of. She was respectful, professional, and made you feel important. Even when double booking my appointment she balanced both clients feel taken care of. More

Extremely helpful, professional and accommodating. I was allowed to test drive the vehicle and that in itself made my decision to purchase the car. I was allowed to test drive the vehicle and that in itself made my decision to purchase the car. More

My second time buying from Carmax, and I must say, this is why I returned! Awesome experience! Hassle free, no problems whatsoever, and got the car I wanted, at just the right price, plus delivered to my h is why I returned! Awesome experience! Hassle free, no problems whatsoever, and got the car I wanted, at just the right price, plus delivered to my house! Love the new car Carmax, will recommend to everyone I know!!!! Thanks guys!! More

It was a surprisingly pleasant experience, my first time there, didn’t expect to be in and out so quickly. Sales person, Charles Sunday was so professional and knowledgeable, he answered all my questions wi there, didn’t expect to be in and out so quickly. Sales person, Charles Sunday was so professional and knowledgeable, he answered all my questions with ease and was so reassuring during the whole process. Was very impressed with this young man. Overall I would recommend this dealership to others. More

The customer service was great from the time we walked into the dealership, until we left. The employee that worked with us was excellent. into the dealership, until we left. The employee that worked with us was excellent. More

The sales,woman was great. The process and everyone after that was ridiculous. Unfortunately I would not recommend Carmax. The process and everyone after that was ridiculous. Unfortunately I would not recommend Carmax. More

Ms. Debbie was truly amazing. She was professional, personable, kind, understanding, and reasonable throughout the entire process. Her level of customer service stood out and made me feel genuinely val personable, kind, understanding, and reasonable throughout the entire process. Her level of customer service stood out and made me feel genuinely valued as a customer. Unfortunately, my experiences with some of the staff prior to working with her were disappointing. I felt more like just another number rather than a valued customer. There seemed to be very little compassion or understanding shown during my earlier interactions. I had scheduled an appointment, yet I was not seen until nearly two hours later. Considering I had already received a quote and was pre-approved, the process became unnecessarily frustrating just to receive acknowledgment from the same representative who initially assisted me. I believe his name was very unique he had curly hair. While I understand everyone has difficult days, I do believe there is room for improvement when it comes to customer care, communication, and professionalism. That said, Ms. Debbie completely changed the tone by of my experience. Her patience, empathy, and willingness to help made all the difference, and she is the reason I would still consider returning and recommending this business. Otherwise I would not recommend going there. Just a little advice if you have your customer sitting there for hours at least offer them water or a place to charge their phone. More

Actually the dealership was very friendly. I didn't have any problems with the customer service. I didn't have any problems with the customer service. More

The CARMAX dealership was large and varied in the stock they maintained. We had chosen a Toyota Highlander for our purchase and wanted to double check the choice as it was a significant change from the Bu they maintained. We had chosen a Toyota Highlander for our purchase and wanted to double check the choice as it was a significant change from the Buick Park Avenue we had driven for many years. After looking at various alternatives. we determined our choice was correct. We chose the 2018 highlander limited as it was at the upper end of our budget and still had all the features we had deemed important to us. More