CarMax
Sacramento, CA
Filter Reviews by Keyword
By Type
85 Reviews of CarMax
This was my first time in a decade shopping for a new car. It’s an overwhelming process but I feel like CarMax and the team that helped me made it as stress free as possible. They had a nice variety of d car. It’s an overwhelming process but I feel like CarMax and the team that helped me made it as stress free as possible. They had a nice variety of different cars at different price points. Something for everyone! I also did a trade in and I feel the offer was fair enough. Everything was pretty easy in terms of reserving which cars you like online, setting up a test drive, and getting the process started for a loan application. I will say (if you have the option) definitely seek a loan option outside of CarMax though… you can almost definitely find a better deal. A notable shoutout to the salesman that helped me Charles Sunday (which sounds like it should be an old jazz singers name— in a good way). He was honest and friendly. Always available to answer whatever questions I had. Helped to get the process going but I never felt like he was being pushy. Few people master the art of true customer service. He deserves a raise! I have an appointment coming up with the service team and I have no doubt my concerns will be handled with care. More
I cannot say enough about my sales consultant, Aaron Wilson-Smith. He was such an incredible, courteous, well versed individual. He went above and beyond to make my experience not only personal, but e Wilson-Smith. He was such an incredible, courteous, well versed individual. He went above and beyond to make my experience not only personal, but easy and great! I will definitely return again (this is my 3rd vehicle purchased at CarMax) and I'll ask for Aaron! More
We had a 1:00 appointment but did not meet anyone until 3:00. However it was New Years day so you were understaffed. We purchased a 2014 Subaru Forester with 95,600 miles. 3:00. However it was New Years day so you were understaffed. We purchased a 2014 Subaru Forester with 95,600 miles. More
I was very happy with the service I received at this Carmax. The communication was excellent as I went through the loan and car buying experience and everything was explained to me well. Carmax. The communication was excellent as I went through the loan and car buying experience and everything was explained to me well. More
Customer service was very personalized and with a high standard for details. The process was quick and went smoothly, very convenient. The sales department impressed me with their concern making sure I ha standard for details. The process was quick and went smoothly, very convenient. The sales department impressed me with their concern making sure I had everything I wanted. I had the best car buying experience ever. I will definitely recommend buying a car from Carmax. More

