CarMax

My experience was amazing from start to finish. The salesman was so patient and knowledgeable. It was an extremely busy day and it was still a great experience The salesman was so patient and knowledgeable. It was an extremely busy day and it was still a great experience More

Professional and efficient and most important was quicker than I expected. Very friendly Jacob and Cindy. Thank you and the team who helped me. than I expected. Very friendly Jacob and Cindy. Thank you and the team who helped me. More

When I bought my car, Todd, who helped me was great. He was super nice, informative and very fast. The following day my husband went to buy a car using the same process (by appointment) and had a wildly He was super nice, informative and very fast. The following day my husband went to buy a car using the same process (by appointment) and had a wildly different experience with Trent who kept disappearing for 20min+ at a time, and was on the phone. Eventually my husband had to track him down to be helped and was given the excuse of them being busy by management. If he wouldn't have gotten upset they would have kept him there even longer. They tried to make up for it with 3 free oil change coupons. Notably also the tracking device was left on the passenger seat when my husband test drove the car, which I doubt is proper procedure. I also had an issue with my infotainment system that should have been covered by their 30 day warranty. When I couldn't get a hold of the service desk, the lady who answered from customer service did not even let me finish what I was saying before transferring me to a voicemail where I left message and never heard back. When I did finally reach the service department I asked for a confirmation of my appointment since it had been made after the 30 days which they could not provide. I was told I would get a message the day before my appointment and as long as I showed up it would be covered. That message never came. Honestly just did not want to deal with them any longer and decided to go to the Mazda dealership instead. I was also given major attitude when I pointed out that they notified me of the wrong car being there to pick up before my car had actually arrived, when a simple sorry would have been sufficient. Luckily I hadn't made arrangements to be available yet by the time they notified me it was the wrong car. You'll find cheaper cars at local dealerships, but I'm willing to pay extra for their certified inspections, convenience, and customer service in which case CarMax can really do better. Would heavily reconsider ever dealing with them again. Location : Murrieta Ca More

Worst experience ever. Purchased vehicle and next day check engine light came on. Bright back immediately for repair and sat in parking lot for 10 days in touched. I should Purchased vehicle and next day check engine light came on. Bright back immediately for repair and sat in parking lot for 10 days in touched. I should have known better. I returned vehicle on day 10 and was convinced to by another so against my better judgment I did. I purchased new vehicle and after a few days the check engine light came on. I immediately went to the service dept. A few days later I called and complained and they told me my car had not been looked at yet. Because I was so upset they agreed to work on the car and told me it would be ready for pick up the next afternoon. Sure enough the next day came and they called me telling me the car was ready. My husband sat in traffic to go pick up right when he got off work o my for the check engine light to come on again about 20 min after he left. Do not buy from carmax. They are un reliable and the service dept never answers the call. When you go in you will see at least five people sitting around. It’s very disappointing that I’ve had to waste my time with several trips. The last time they offered to take the car to Mercedes. Too little too late. Why was that not offered in the 1st place?!? I will say the operations manager Jay was very nice and did his best to fix the situation. Had I not complained it never would have made it up the chain for him to know about. He gave me the opportunity to return the 2nd car after the 10 days. So we did. The stress and headache was not worth it all. More

We had a very strong experience at CarMax Murrieta and would absolutely recommend this location. We came in with a clear understanding of what we were looking for, including specific vehicle types, pricin would absolutely recommend this location. We came in with a clear understanding of what we were looking for, including specific vehicle types, pricing expectations, and financing boundaries. The process was efficient, and we ultimately left with two vehicles that aligned well with our needs, while still staying within budget and even saving money overall. Shaun, our salesperson, stood out immediately. He approached the process the right way, by asking relevant, practical questions about how we actually use our vehicles, including travel distance, daily use, and long-term expectations. That level of detail matters, and it showed he wasn’t just trying to move inventory, but making sure the vehicles made sense for our situation. What we appreciated most was his transparency. He was straightforward about what was and wasn’t a good fit, and didn’t hesitate to point out when something might not be worth pursuing. He also gave honest input on timing, whether it made sense to move forward or wait, which is something you rarely get in a sales environment. There was no pressure at any point, just clear information and space to make the right decision. On the financial side, we felt well-informed throughout. Shaun walked through the numbers in a way that made it easy to evaluate whether we were actually getting a good deal, not just in terms of monthly payments, but overall value. That level of clarity made a big difference in our confidence moving forward. The CarMax model itself worked in our favor, no drawn-out negotiations, no unexpected changes, and a consistent, straightforward process from start to finish. Everything was clearly presented, and there were no surprises. We also chose to add the warranty, which we consider a smart investment. The coverage is solid, and the deductible is reasonable compared to what you typically see. For us, it added an extra layer of protection without significantly impacting the overall cost. Walking away with two vehicles that fit both our needs and financial expectations, and feeling confident in the decisions we made, says a lot about the experience. This was a well-managed, transparent process from beginning to end. Overall, this was a 10 out of 10 experience. CarMax Murrieta delivered exactly what we were looking for, and Shaun’s approach made the difference. He’s knowledgeable, direct, and focused on long-term value rather than short-term sales, which is exactly what you want when making a purchase like this. ⭐️⭐️⭐️⭐️⭐️💯💫 More

Was a super simple process, Bruce at this location made everything go by very quick and was very knowledgeable everything go by very quick and was very knowledgeable More

First time working with Car Max and was very pleased with staff and better car shopping experience. No pressure of attempts to upsell. staff and better car shopping experience. No pressure of attempts to upsell. More

Jeremiah was a great help with the Audi, and what follows is not a reflection on his work, and the 5-star rating is for him, but I can't say the same about the truck we bought a year ago. I have not receive is not a reflection on his work, and the 5-star rating is for him, but I can't say the same about the truck we bought a year ago. I have not received any explanation regarding the poor service on my truck, which I purchased from this same dealership. I brought the truck in three separate times while it was still under warranty because the tire pressure sensor was not working. Each time, I was told the issue had been fixed and was even informed that the sensors had been replaced. Today, when I had new tires installed, I also requested new sensors. Surprisingly, I was told that the sensors on the truck were still the original ones and had never been replaced. It is extremely disappointing to learn this after being told multiple times that the problem had been addressed. Being given inaccurate information—especially after returning three times for the same issue—reflects poorly on the level of service and honesty I would expect from a dealership. I would appreciate an explanation for how this situation occurred. More

Great experience! Was fast and easy. Best car buying experience. It was like smooth oiled machine the things worked for us. Was fast and easy. Best car buying experience. It was like smooth oiled machine the things worked for us. More